Subscribe
Sign in
How do you keep your users close and engaged?
I recently added a Slack support group for all Sentrya users. I’ll get notified immediately of any questions, and I think it’s a great work to stay close to everyone.
I’m sure it’ll pay off in the long run.
What strategies are you employing in order to build and keep a close relationship with your users?
10
Replies
Best
slack is a good idea. i'm thinking of setting up a discord, but that takes a lot of time 🤔
@sixbangs yeah, I thought about discord as well, but I came to the conclusion that Slack is the simpler solution to integrate
there are 2 ways to engage a user: 1. Tremendous Value 2. Fear ( of missing out ) i advise the First one
Talking to them, asking what problems they face and how we can solve them. Making this over a long-term we create meaningful customer relationships + actually build a product that our customers love!
We have been using Slack as well. We encourage our users to join our Slack community to get feedback and support.
@lili_pentek thought about whatsapp as well, but with the data protection issues Meta had in the last few years, I thought it’ll be better to stay away (at least for now)
Receive SMS Online