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How do you handle negative reviews and turn them into opportunities?
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Linda Baker
I ask for more details about the issue to gain a better understanding and show genuine interest in resolving the problem.
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@ryan_kara totally agree that every review is a learning experience. It’s up to you though if you take action from that action
If we receive negative but objective feedback, that's great because it means we understand how we can grow by improving our service. If the feedback is unreasonable, we try to respond by explaining our vision and approach.
Every negative review represents the user's experience with the application. The main question here is how to accept this feedback and process it. If you can process it correctly, then you can correct the error. It is very useful.
@ixord Well said. Negative feedback, when processed thoughtfully, becomes a powerful tool for improvement.
2. Investigate and resolve: Don't dismiss the criticism. Look into the issue raised in the review and try to understand the root cause of the customer's dissatisfaction. Take steps to resolve the problem and prevent it from happening again.
@amelia_charlie totally agree, and I would also let the customer know that the issue had been fixed thanks to them bringing it up. Make them feel like a part of the solution
To turn negative reviews into opportunities, listen actively to understand the concern, respond promptly with empathy and a solution, and use the feedback to improve your product/service, showcasing your commitment to customer satisfaction. This approach can help you turn dissatisfied customers into loyal advocates and enhance your overall business reputation.
Every negative review represents the user's experience with the application. The main question here is how to accept this feedback and process it. If you can process it correctly, then you can correct the error. It is very useful.
Go beyond fixing the issue: Show the customer you care by going the extra mile. Could you offer a discount, complementary service, or a personalized apology? Taking these steps can turn a potentially disgruntled customer into a loyal advocate.
To turn negative reviews into opportunities, listen actively to understand the concern, respond promptly with empathy and a solution, and use the feedback to improve your product/service, showcasing your commitment to customer satisfaction. This approach can help you turn dissatisfied customers into loyal advocates and enhance your overall business reputation.
Use the feedback to improve: Negative reviews can be a valuable source of information. Analyze the feedback to identify areas where you can improve your product, service, or customer experience. Implement changes based on the insights you gain.
Every negative review represents the user's experience with the application. The main question here is how to accept this feedback and process it. If you can process it correctly, then you can correct the error. It is very useful.
@jasmine_butters Thanks for highlighting the importance of understanding and processing feedback effectively.
The head of BDO of the company where I work, JetSoftPro, a software development service, recently talked about our experience on live steam. I share the link and hope that our experience will be useful for you.
https://youtube.com/live/YwRN2rM...
Understand the most common negative reviews and adjust your product accordingly.
Then design a blog post around this new feature that solves this common problem.
looking at competitors negative reviews is also a great strategy to differentiate your product.
You can create a blog post on how you solve x problem and distribute that content into platforms where your buyer personas hang out.
sort of like this..
https://www.growtharchive.xyz/st...
Negative reviews can definitely make the best growth opportunities.
Fortunately, Product Hunt is mostly constructive criticism! If it's constructive criticism, try to understand it and turn it into helpful feedback
Your business is built on negative comments - those are the ones that will get you to the next level!
I would love any kind of comment of Fryda if you have any 💜