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How do you handle negative feedback from customers?
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Jerry Twin
Give the customer your undivided attention. Let them express their concerns without interruption. 😃
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Whenever customer give you feedback negative feedback to identify areas for improvement in your products or services.
Listening to the client is always good, BUT you also need to consider the fact that this is only one side of the coin. I think many will agree that the result in many ways depends on the client and their product. Most often, clients leave negative feedback on different platforms, such as Google reviews, G2, Clutch, Capterra, etc. The best way in this case is to answer charges. Especially if you are confident in your product and its quality. I also highly recommend reading book by Claus Moller and Janelle Barlow "A Complaint Is a Gift: Recovering Customer Loyalty When Things Go Wrong". It will open your eyes to many things.
A dedicated representative will follow up, keeping the customer informed of progress at all times
I think that the MOST important thing is to get feedback. I think there's nothing worse for a product manager than not to have any.
If it's negative, it makes you want to improve even more.
In terms of https://biliki.ai/ it helps us a lot to have a more user-friendly product. It is essential to listen to them carefully, they can be the best friends of the product.
