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How do you currently capture user behaviours in your product?
hey folks!
there are many ways to collect your user's behaviors. Each of them being more or less accurate & granular.
We're curious to hear how you're doing it!
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Nicolas Le Roux
I use Microsoft Clarity for heatmaps and session recordings. Pretty neat for a free product!
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We use @salesmachine_io to track usage of different functionalities of our product and also to manage the onboarding based on the usage. The app is used to send out some automated emails and to create some tasks depending on user behaviour.
@salesmachine_io @bernardamus interesting! love the idea to use one piece of software to capture information and take actions
@salesmachine_io @enzo_avigo a sort of Segment + Juno together :) isn't it? It's a really hard job to set up some standard metrics to track the performance of a SAAS... I sort of set up my own segments and metrics, I'll take a look at your templates for inspiration!
We do a mix of Segment+analytics and micro-surveys to better understand those behaviours, with Screeb.app :)
@pablo_fatas are you using Mixpanel javascript directly? That's what I'm trying to understand with this survey :)