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How are you getting your insights for what you're going to do in your product?
Hey, Product people! How are you getting your insights for what you're going to do in your product and how you'll do it?
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Tanya Desai
We're building a community that we use too. So, we're often in a session, listening to music with the users and try to observe their behaviour/what they're saying.
Other than that, we have a Discord server with a separate channel for feedback from the core community. Before pushing out updates, we speak to them about our plans and try to understand their opinions and reactions.
If what they're suggesting/saying matches our vision, we sit on it, and build on top of that.
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@tanya_desai Hey Tanya! Talking to users is the best way to get insights! Awesome!
Do you conduct customer interviews with your users/prospective users?
We're using our product to listen to customer feedback and recommendations, and build up from there.
@anna_voronina148 Hey Anna!
How do you work with your customer’s feedback and recommendations? Do you just read this and make a decision? Or do you text with them and ask additional questions? Or do you hop on a Zoom call with them and conduct interviews?
@shashcoffe , it mostly depends on the comment, but, yes, if the comment is valuable, we connect with our users on email first, and on Zoom later.
@anna_voronina148 Got it, that makes sense.
How do you collect feedback? An embedded feedback form or Social media?
We are exploring building apps on www.unifiedvu.app to surface data from www.skilledup.life, as currently we are insights starved.
@manojranaweera Hey, Manoj! Thank for the replying.
Do you do interviews with you users/prospective users?
@zhitao_yan Hello, Tony! Thank you for your reply. Can you tell me more about how do you talk to your customers? What is the process? Which questions do you ask them?
@shashcoffe
1, For the current tool( I will list tools in our field), what's major problems do you think it has?
2, If we build a tool that can resolve the problem, do they want to try it as trial user?
3, If they would like to pay for it?
4, What's the price they want to?
@zhitao_yan Tony, what’s the hardest part of that process for you? And рow do you organize the information you receive?