How an organization can improve its culture?

Conduct regular (annual) inclusive whole of organisation reflection and renewal, using processes such as Open Space Technology, to refresh and nurture a positive desirable culture.

Measure what matters most, both lag indicators (past results) and lead (prospective indicators), including the culture because culture has the biggest impact on performance and productivity, and leadership has the biggest impact on culture.

Gain shared agreement across the organisation about role clarity and standards of output, accountabilities, responsibilities and consequences - ranging from acknowledgement of great work, through to correction and even dismissal.