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Isabella Marie

Has Anyone Integrated AI Chatbots for 24/7 Customer Support in a Niche Business?

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I'm exploring how to implement AI chatbots for 24/7 customer service in a niche market. I've heard mixed opinions some say it's a game-changer, while others mention challenges like handling industry-specific queries. Has anyone tried this? I'm curious to hear how your chatbot adapted to specialized queries and how customers reacted to the bot taking over at odd hours. Did it boost your overall efficiency? What would you recommend as must-have features for a chatbot in niche businesses?

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Abhimanyu Kapoor
I have, it works really great but i need to keep a check once a day just to see if it is replying properly to the user or not
Matthew Aaron Clarke
Yeah, I've seen some businesses in niche industries successfully use AI chatbots for 24/7 customer support. The key is to train it well on your specific domain knowledge and FAQs, and monitor/refine it regularly based on actual customer interactions. It can handle a lot of the routine queries to provide instant support around the clock, with the ability to seamlessly hand off to human agents when needed for more complex issues. Definitely worth exploring if you want to scale support without exploding headcount.