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Any recommendations for internal support team knowledge bases?
We're currently using Notion but it's not meeting our needs. Looking for something more user-friendly for the team and I'm curious as to what others are using.
We're using Freshdesk for our helpdesk but would like to have this knowledge as a stand-alone solution where it makes sense.
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John Brett
Can you give more details on why notion isn't meeting needs? My first suggestion would have been notion or coda which is very similar.
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@john_brett Hey John, we're finding it hard to search for what we need when we need it in Notion. The team have tried a few methods of structuring the info but nothing that's meeting needs. At the moment it's mostly in a table and broken down by tags for categories but that's still not working as it is. Thanks for the response.
There are many Knowledge base platforms in the market but as said, having a stand-alone Knowledge base with features dedicatedly designed for it makes a difference.
So we chose Document360, and here is why
User-Friendly Interface:
Document360 offers an intuitive and user-friendly interface, making it easy for support teams to create, manage, and navigate through knowledge base articles.
Rich Content Editor:
The platform provides a rich content editor that supports multimedia elements, code snippets, and other interactive features, allowing support teams to create engaging and informative articles.
Version Control:
With version control features, Document360 ensures that support teams can track changes made to articles, revert to previous versions, and maintain a history of updates.
Collaboration and Workflow:
Document360 facilitates collaboration among support team members by enabling them to work together on documentation. Workflow features ensure a systematic review and approval process.
Searchability and Navigation:
The platform offers AI-search functionality and allows for the categorization and tagging of articles, making it easy for support agents to quickly find relevant information.
Integration Capabilities:
Document360 integrates seamlessly with various tools and platforms, including customer support systems, making it a versatile choice for organizations with diverse tech stacks.
Customization Options:
Support teams can customize the appearance of their knowledge base to align with the company's branding. This helps in creating a cohesive and branded experience for users.
Analytics and Reporting:
Document360 provides analytics and reporting tools to track the performance of knowledge base articles. Support teams can gain insights into user behavior and identify areas for improvement.
Multi-language Support:
For organizations with a global or multilingual user base, Document360 offers multi-language support, allowing support teams to create content in multiple languages for better accessibility.
Security and Access Control:
Document360 prioritizes data security with robust access controls, ensuring that sensitive information is only accessible to authorized users. It also provides options for SSL encryption.