Any advice to handle users complains about our product?

Low priority: minor complaints or suggestions. Medium priority: issues impacting some users but workarounds exist. High priority: critical bugs, outages, or problems affecting many users. Have a defined process to quickly assess severity, communicate status to users, and work on fixes based on priority. Use an issue tracker to manage and prioritize. And definitely leverage user feedback to improve the product!

Listen, empathize, act fast. Turn those complainers into your biggest fans.

Show that you understand their frustration and concerns.... 😉

I think even if the issue isn't entirely our fault, a sincere apology can go a long way..😉

Categorizing user complaints by priority (low/medium/high) is a solid approach. Respond to high priority issues ASAP to keep users happy. For medium/low priority, have a clear process to acknowledge the feedback, provide updates, and resolve in a reasonable timeframe. Proactively communicating your product roadmap can also help manage expectations. Tools like Zendesk or Intercom can streamline complaint management.