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Dusty Reagan

SaaS Onboarding Emails?

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Are you using a 3rd party service for you SaaS onboarding emails or no? If so, what are you using?

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Chris Warner
@dustyreagan We use Postmark...works well for us. https://postmarkapp.com/
Ferenc Forgacs
@dustyreagan a few years ago I used Interspire's autoresponder functions to do this (https://www.interspire.com/autor...). Later, switched to MailChimp automations (https://mailchimp.com/help/creat...).
Dusty Reagan
@feriforgacs I've been using Sparkpost for transactional emails like "forgot password," but something like Mailchimp makes a lot of sense for marketing type emails users may want to unsubscribe from, like weekly user reports. I hate using two email services though. Do you use mailchimp for transactional emails too?
Ferenc Forgacs
@dustyreagan no, for transactional emails I used to use Mandrill (which was a free service by MailChimp: https://mandrill.com/) for my latest projects I used MailGun (https://www.mailgun.com/). SendGrid is also on my list but I haven't tried it yet.
Johan Bavaud
Hi @dustyreagan We switched from Mailchimp to Active Campaign and we really like this 3rd party service for our SaaS ! Hope it helps
Dusty Reagan
@johan_bavaud I've been researching Mailchimp and their API. What made you switch to Active Campaign, if I may ask?
Johan Bavaud
Hi @dustyreagan We were using : - Mailchimp (newsletter + automation) - Intercom (chat) - NoCrm (sales) As we grow I needed a stronger solution and I choose AC which can remplace the three above solutions. Prices are great too. MP if you need more information. Hope it helps !
Louis Grenard
@dustyreagan I'm using Mailgun triggered by my back-end code. And Revue (doing migration to Substack) for the newsletters.
Florin Muresan
@dustyreagan email octopus now. We used to have our own internal system based on MailGun, then Sendgrid, but we found out that both those companies were a bit unreliable. With our very own knowledge regarding deliverability and email octopus's platform we finally moved to an outside platform. Managing html file versions internally was not fun at all.