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Front 3.0 — Team Inboxes for Email, Twitter, Text & more
We launched Front in 2014 and have been working hard ever since to make teams more productive through collaborative email.
Check out the latest version of Front here! https://www.producthunt.com/posts/front-4-0
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Hello :-) We've spent 6 months re-designing and re-coding the app from scratch and it's now live! We have taken the best of each communication channel and combined it into one unified inbox. Our goal is to make business communications as conversational as possible, whether it’s email, SMS, Twitter or in-app chat. I'd love your feedback!
@collinmathilde Hi Mathilde! We use Front extensively at work, and I was wondering how long the old version will be available.
@cenk hey! it will still be live for 2 weeks! (you should receive an email about it very soon)
@mykecheckonetwo Mostly just being able to access each others inboxes and being able to deal with shared inboxes (like the general info@ or support@) inboxes together, without having to coordinate wether a message has been answered or not. Plus, being able to have discussions on specific emails right underneath the email is super good.
For example, if we were to use this for Customer Service - is there a reason to not to offer a plan with 1 shared inbox? In our office, we wouldn't need 4 additional team inboxes. Just a thought for smaller teams.
@amyers "we wouldn't need 4 additional team inboxes" could be famous last words :P The more you use Front, the more you'll think of other use-cases for it and then want to add your Twitter page, info@, etc. etc. :)
Hey, love this! Signed up and testing it out now for the Quuu team. Very useful having all the different inboxes we have, email, twitter, intercom etc. Looking forward to learning more over the next few days :-) Noticed a few little problems which I'd be happy to talk about with you guys (I'm sure you know about them already).
Hey @collinmathilde we've been long time frontapp users. We're moving out email and live chat comms to intercom.io what advantages would be reap if we kept on using front for support/shared inboxes vs moving support over to intercom.io too?
@mattdickinson We were using Intercom and are piping Intercom into Front now. What made you switch to Intercom fully?
@nwkwan marketing automation, better than mailchimp, 1 platform and view for communicating with our customers (email, messages, support)... but haven't used intercom for support yet... was planning to switch over...
@mattdickinson hey Matt! Can you email me? (mathilde@frontapp.com) I'd be happy to answer this question :)
We signed up for Front earlier this week, and the onboarding and initial user experience are incredibly well done. Really impressive and, for us as we think about our own product evolution, inspiring. We're really liking the shared email inbox workflow.
@blake_kraft @ourielohayon even better, if you add your company's Facebook page to Front using the Smooch integration, you'll be able to take advantage of all the speed and awesomeness of the new Messenger platform features!
Front is a great tool for running customer support without losing the human touch. And their pace of new features, improvements and integrations will make your head spin (in a good way).
Fantastic tool and hope to give it a trial someday, not sure if 14 days trial is enough for startup like us and certainly no intention to subscribe to another monthly bill. @collinmathilde are you in any benefit program for startups?
Looks really great! One question I have, which doesn't seem to be already addressed,What are the long term plans to support this product? For established companies, there might be a lot of risk/work involved in switching to a new support platform. Does Front 3.0 have a long term road map to check out? I just thought of this because I tapped through to "Similar" products above, only to find one with the infamous 👻 indicator.
Congrats @collinmathilde! Still early in our use of @FrontApp but consistently impressed by what we find. Front 3.0 also seems to add some additional perspectives like activities and analytics as well - which we're looking forward to using.
We've been using Front for several months now since we've switched from multiple Gmail inboxes. In Front we have a unified interface to communicate with our customers, be it through email, Facebook messages and soon live chat. With features like canned replies to address more general inquiries or the assign feature which lets us delegate a specific conversation to the most suitable team member, we can solve customer support more efficiently and without having to switch from channel to channel. Plus there's been a ton of new features and integrations since we've joined. Keep up the good work!
@itsthisjustin How are you managing stages in the pipeline? Just tags? I've been looking at ways to play with this for Pakible but the lack of a good UI for different "stages", as well as the very limited "Contacts" page in terms of segmenting users, makes it tough.
Front is awesome. There have been some growing pains as they've improved the product, but all are short lived. We use it to manage all of our customer support emails and our organization has improved a lot. I'd like for emails to actually archive in gmail if they're archived in front. And am always waiting for a better android app. But we still love Front.
@caitm77 Eeek they don't auto-archive? That's a big bummer... kinda kills the increase in efficiency if we still have to sync it back up with Google Apps email account.
@katie_weiler The 2 main reasons why people choose Front over Zendesk are: 1. it's seamless for customers (no ticket numbers, no need to "reply above this line") 2. the app is extremely fast. We also have a more in-depth comparison here: https://frontapp.com/get/front-v... :)
Front Devotee here. Mathilde worked with me to find a way for Front to be used for my special needs. We needed a way to share an inbox and I needed a way to assign emails to my agents. We don't respond to the incoming mail but we get an overwhelming amount of information from these emails that are time sensitive. Now, the right emails go to the right person at the right time. They are tagged and easy to follow and track. The interface upgrade has been exactly what was needed for a cleaner easier to use environment. It's all good!
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