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Front — Efficient email for teams
Meet the brand new Front! We’ve completely redesigned the Front app to be faster, more intuitive, and help you save more time conquering email with your team. We rebuilt the core workflows of Front to make collaborating on shared conversations simpler with a fresh, modern design, along with a complete app rewrite in React.
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Replies
Hey @collinmathilde! Congrats on the launch 😃
Front is a brilliant product, we enjoyed it for several months and this new version looks amazing. The only downside we found with it is the pricing, for what we needed we were paying $45 per month while with Spark Mail we went down to $23.97 per month, (and now I'm not part of the agency I was with and back down to just me, I can use it for free).
I'm not saying you should simply reduce your pricing to compete, but have you considered a free plan for people like me that like your product but can't justify the additional costs? And would you consider a lower pricing offer for small teams that want less functionality?
If it helps, the features we needed were:
- Shared/group email for internal discussions around email
- Shared drafts
- Our support chat messages to go into a separate inbox/channel
- Tagging
- Integration with Slack & Twitter
Again, we were a customer for months and really did love the product, congrats on the launch and keep up the great work.
@de Thanks for sharing this feedback — we want to make sure our pricing continues to match the value teams get from Front. We’re thinking through what that looks like for teams of all sizes, so this is really helpful. We hope to see you back on Front someday!
@collinmathilde No problem at all, like I say it's not that I didn't see the value in Front, but that I couldn't justify the additional cost for the features we used. But I appreciate that every team is different and I know there's a ton of people that will get everything out of Front. Hopefully will see you again, yes :)
@collinmathilde @de Very true indeed, for me I find FrontApp very useful even for a one man band, with barely only email ticket handling features and tagging and probably limited rules as well as 2-3 integrations, which you'll need to pay for 2+ users in order to have it... could've been better, nevertheless Front is a great productivity app
This looks great and congrats on the launch. The interface looks fresh and cool. I've been using a polymail over a year. And Could try a spin to Front too.
Wow looks rad! I've been using MeetingBird for a while now. Now that you guys have gobbled it up, will it become part of Front or stay independent? Just curious!
So many cool new features in this version! Congrats on launching @collinmathilde and the Front team 👏
The kind of tools I want to use even if I don't need it yet :) Having everything in one place means fewer tools so less context switching, helping focus and Deep Work 👍
More and more companies are now switching to React with lots of benefits (I was talking with one this afternoon) Good to see Front do the same
@mrcalexandre we're really happy with the decision to switch to React! a big effort for our team but we think it's the right move for our long term foundation.
Everybody know how to use email software : your team will master it in minutes.
But the collaborative aspect of Front will change the game !
Pros:Perfectly tuned for the real users. The first support software that my team loves.
Cons:Only in english
I’ve really been enjoying the new Front. UX makes collaborating on tickets easier, and the UI’s beautiful. A great update to an already excellent product. 💪
I've been using Front (on desktop) as my primary email app to manage personal + 10+ shared inboxes for over a year. Much of our company is on it too. It's been great to see it mature into a real enterprise player.
@collinmathilde congrats to you and your team, this is really impressive. I particularly love your philosophy of transparency that you discussed at SUS this year. For anyone who hasn't seen it yet, I suggest watching Mathilde's interview:
I had a very negative exchange with Julie from the growth team.
Things to know: Front offer 75% discount to start-ups. It's even visible in their website: https://frontapp.com/startups
When I requested the discount, I got rejected because we are not incubated.
We use this at our company - find it so efficient to share emails don't have to forward them and can just tag people in the mail instead. You can also have multiple inboxes in the app, so you aren't wasting half your time switching through tabs. 10/10 would recommend esp for collaborative team work
I have to say, I love this update from Front. The design is slick and the workflows are either the same as before, or a whole lot better. Super intuitive and easy to use. Well done.
Pros:Great design
Easy to use
Cons:None
Front