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Aishwarya Hariharan

The Freshdesk Mint Experience - The biggest product and visual update to Freshdesk

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Freshdesk Mint is the biggest product and visual update to Freshworks Inc.'s popular customer support software, Freshdesk, to date. Freshdesk Mint is engineered to ensure a faster, more intuitive customer support experience for businesses and their customers by simplifying customer interactions for agents and enabling faster issue resolution.

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Arvind Ravindran
Maker
We're thrilled to be here today. Freshdesk Mint is our biggest product update to Freshdesk, since our launch 7 years back. Freshdesk Mint is an overhaul of our product experience, and we've rebuilt our product from ground-up. It's engineered to ensure a faster, more intuitive customer support experience for businesses and their customers by simplifying customer interactions for agents and enabling faster issue resolution. I highly encourage you to click on the "Switch to the Mint experience" button in your Freshdesk helpdesk to try out what we've built. We'll be here round the clock to answer any questions you might have. Let us know what you think!
Thiago de Carvalho
Hi @ravindranarvind, I'm already using Freshdesk but I can't see the option to switch. Has it not rolled out to everyone yet?
Shankar Ganesh
@thiagoafram Can you send me an email: shankar.ganesh@freshworks.com and we'll get you on Mint right away! :)
Larry Kokoszka
@ravindranarvind Hi. What's new? I tried it a couple of years ago and found the features to be pretty limited and now we are on intercom trialing that.
girsubra
Maker
@larrykokoszka Hi Larry, Freshdesk Mint is our biggest revamp till date. We have written about it in detail , https://blog.freshdesk.com/the-n... and https://support.freshdesk.com/su... . I would love to answer specific questions that you may have on a call
Larry Kokoszka
@girsubra Awesome. Thanks, will have a look.
Onur Yılmaz

Looking forward to using new products from Freshdesk!

Pros:

Easy to use, well established API

Cons:

None so ever

Arun
That would be Freshworks. ;) Freshdesk rebranded to Freshworks. Read about it here. https://blog.freshworks.com/fres...
Wilco de Kreij
Saw the new design on SaaStock a few months back - looks VERY slick. Too bad existing customers can't use it yet. They currently have a list of unsupported features, so when using any of those features - it's impossible to switch (source: Freshdesk support desk).