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p/everafterB2B Customer Interface - designed to drive customer actions
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Tom Shelly

EverAfter - Empower your tech-touch accounts with a self-serve hub

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Customer hubs make low-touch accounts truly self-sufficient.
Automate the creation of hubs that include tasks, written resources, videos, and everything in between. Give your customers the ability to comment, upload files, and share feedback

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Tom Shelly
Maker
Hey there Product Hunters 👋 Tom Shelly, here. VP of Marketing at EverAfter. Excited to share our newest offering with the product hunt community - self-serve hubs for managing tech-touch accounts. ✌🏻 Taking it step by step Are there various price plans offered by your company, some free, some low-cost, some enterprise? That means your customer success team is probably spread pretty thin, trying to meet the needs of everyone. Often, manual redundant tasks take up most of their time, leaving them with little time to focus on creating value with our highest-earning customers. 💡 The answer Create an actionable self-served hub to empower your tech-touch accounts. Using a customer hub, your low-touch (soon to become tech-touch) accounts will become truly self-sufficient: 👉🏻 Automatically generate hubs that include tasks, written resources, videos, and everything in between. 👉🏻 Allow you customers to comment, upload docs, and share feedback. 👉🏻 Feed your hub with data from your tech stack 👉🏻 Finally provide a single source of truth for everything your customers need. In the words of Rob, Director of Strategic Accounts at K4Connect: “We’re finally delivering a white-glove experience that makes our CS team feel like rockstars”.
Or Arbel
We’re a PLG company, could EverAfter be a fit?
Tom Shelly
Maker
@or_arbel1 100% I assume you have lots of customers on different plans, and even a free plan. That's actually the perfect use case for a tech-touch hub. Check this testimonial out. Pretty relevant: https://everafter-ai.wistia.com/...
Tom Orbach
Congrats on your launch, Tom & Everafter! Seems very cool. Loved the GIFs
Tom Shelly
Maker
@tom_orbach thanks so much! appreciate it!
Tom Shelly
Maker
@tom_orbach @rorybro we're big gif fans
Alon Kriger
seems interesting! can I also use it to manage our sales process?
Tom Shelly
Maker
@alon_kriger Indeed! that wasn't the initial use case we started with, but we've noticed quite a few customers who started using us to manage pre-sale as well and it has been working very well for them.
Matan Alperovitch
Hey EverAfter, can you clarify what qualifies as a tech-touch?
Tom Shelly
Maker
@matan_alperovitch Hey! Great question. Some companies look at tech-touch customers as the ones that pay you the least ARR. We actually believe that a tech-touch motion should be incorporated into all customer engagements. Meaning, your high-touch accounts would enjoy be served with a certain level of automated (yet personalized) content, just as much as an account who paid you less. Here's a nice g2 review that explains that: https://www.g2.com/products/ever...
Noah CNS Team
Absolutely IN LOVE with Everafter! Incredible support, sleek product, and our customers LOVE IT!
Tom Shelly
Maker
@noah_cns_team wow! thanks so much for your support! warms our hearts ❤️
Alon Keren
?makers Congrats on the launch to the awesome EverAfter team 🎉
Ryan Quindlen
EverAfter is one of a kind - a no-brainer for so many orgs!
Tom Shelly
Maker
@ryanatlaudable thanks Ryan! appreciate the kind words :)
On Freund
Looks awesome!
Tom Shelly
Maker
@on thank you!
Gal Ringel
Good luck Noa and the team!
Noa Danon
Maker
@gal_ringel Thank you so much Gal!
Victor Cucu
Awesome product, congrats on your launch.
Soumya Chaturvedi
Amazing product.. Really liked the idea
Ben Downey
Great product and a great team! Congrats on the launch!
Tom Shelly
Maker
@ben_downey thanks so much, Ben! means a lot coming from you as you know the product so well!!
Ashley Porciuncula
What an amazing tool! Good job team!
Tom Shelly
Maker
@ashleymarinep Thanks you!!
Jernej Samide
Nice collaboration tool @tom_shelly2 :) Especially for developers, but can probably also used for other touchpoints.
Tom Shelly
Maker
@nuvo thanks! Our tool is actually no-code. Its designed for non-developers to be able to create hubs using a drag-n-drop creator. All widget based. Same as seen in the first gif.
K John
Congratulations on the launch
Jha
This is neat. I've shared it with my team.
Tom Shelly
Maker
@shivam_jha3 wow!! great to hear!!
Gaurav Goyal
This seems interesting @tom_shelly2 @noa_danon1 Quick question: How would I classify tech-touch customers?
Tom Shelly
Maker
@noa_danon1 @gauravgoyal_gg great question! it really depends on your own company. for some companies this means their larger pool of clients, the ones who are paying the lowest ARR and are just starting out with the product. For others, a tech-touch motion can be incorporated into every customer tier. We actually hosted a great webinar on the topic last week. Feel free to check it out here; https://learn.everafter.ai/tech-...
Elena Librich
The best solution for customer success 👏🏻 keep up with the great work on the platform
Anna Jack
This is very nice idea. Congratulations on the launch