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EverAfter — Empower your tech-touch accounts with a self-serve hub
Customer hubs make low-touch accounts truly self-sufficient.
Automate the creation of hubs that include tasks, written resources, videos, and everything in between. Give your customers the ability to comment, upload files, and share feedback
Automate the creation of hubs that include tasks, written resources, videos, and everything in between. Give your customers the ability to comment, upload files, and share feedback
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Replies
@or_arbel1 100% I assume you have lots of customers on different plans, and even a free plan. That's actually the perfect use case for a tech-touch hub. Check this testimonial out. Pretty relevant: https://everafter-ai.wistia.com/...
The best solution for customer success 👏🏻 keep up with the great work on the platform
@matan_alperovitch Hey! Great question. Some companies look at tech-touch customers as the ones that pay you the least ARR. We actually believe that a tech-touch motion should be incorporated into all customer engagements. Meaning, your high-touch accounts would enjoy be served with a certain level of automated (yet personalized) content, just as much as an account who paid you less.
Here's a nice g2 review that explains that: https://www.g2.com/products/ever...
Hey there Product Hunters 👋
Tom Shelly, here. VP of Marketing at EverAfter. Excited to share our newest offering with the product hunt community - self-serve hubs for managing tech-touch accounts.
✌🏻 Taking it step by step
Are there various price plans offered by your company, some free, some low-cost, some enterprise? That means your customer success team is probably spread pretty thin, trying to meet the needs of everyone. Often, manual redundant tasks take up most of their time, leaving them with little time to focus on creating value with our highest-earning customers.
💡 The answer
Create an actionable self-served hub to empower your tech-touch accounts. Using a customer hub, your low-touch (soon to become tech-touch) accounts will become truly self-sufficient:
👉🏻 Automatically generate hubs that include tasks, written resources, videos, and everything in between.
👉🏻 Allow you customers to comment, upload docs, and share feedback.
👉🏻 Feed your hub with data from your tech stack
👉🏻 Finally provide a single source of truth for everything your customers need.
In the words of Rob, Director of Strategic Accounts at K4Connect:
“We’re finally delivering a white-glove experience that makes our CS team feel like rockstars”.
@ben_downey thanks so much, Ben! means a lot coming from you as you know the product so well!!
this is going to be hugely useful for more traditional bricks and motor type businesses.... I'm thinking things like real estate even legal another professional and in my own past publishing where you're dealing with clients and the passing backwards and forwards are various different types of information. buy any thought was for these sorts of people who don't live online a lot of the description of the service on the homepage of the website use language that was more 'techie'. would there be a way to explain the service that would make sense to a suburban business person or their pa? that's just my thinking on what looks like a fantastic tool!
@simon_s_j Thanks! Really appreciate your comment. Our current audience is indeed more techie, but we're completely open to anyone who the product would be useful for :)
This seems interesting @tom_shelly2 @noa_danon1
Quick question: How would I classify tech-touch customers?
@noa_danon1 @gauravgoyal_gg great question! it really depends on your own company. for some companies this means their larger pool of clients, the ones who are paying the lowest ARR and are just starting out with the product. For others, a tech-touch motion can be incorporated into every customer tier.
We actually hosted a great webinar on the topic last week. Feel free to check it out here; https://learn.everafter.ai/tech-...
Nice collaboration tool @tom_shelly2 :) Especially for developers, but can probably also used for other touchpoints.
@nuvo thanks! Our tool is actually no-code. Its designed for non-developers to be able to create hubs using a drag-n-drop creator. All widget based. Same as seen in the first gif.
@alon_kriger Indeed! that wasn't the initial use case we started with, but we've noticed quite a few customers who started using us to manage pre-sale as well and it has been working very well for them.
Absolutely IN LOVE with Everafter! Incredible support, sleek product, and our customers LOVE IT!
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