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EnVsion AI — Summarise hours of customer interviews in minutes
EnVsion is an AI tool that helps customer facing professionals (e.g. Sales/Customer Success/Product Management/UX) save hours of work every day by extracting, clipping, and summarising key insights from hours of video calls with customers in minutes.
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@codewithimanshu we automatically identify the most important parts in the conversation but you can always manually create highlights.
Additionally you can create custom reports about the elements you are interested in across multiple video calls.
Eddie, congratulations, this is a such an impressive feature! I will keep it in mind for the next round of interviews!
Can you share, what languages are supported by Envision?
@natella_nuralieva thank you!
We focus on English, but have had a couple of users using EnVsion for French language too. We haven't optimised it yet for foreign languages though.
Congrats on launching! 🚀 Looks really interesting and definitely saves time not having to pull through customer videos and notes. A future feature that would be so useful is to be able to generate an email based on the call that can be used to send to the customer/client that also includes actions from the call.
@carolmoh that is a great feature request!
Yes - it's definitely something we could do in the future.
Fantastic product. Can see this tool saving us product folk hours and helping us 10x our productivity. Can’t wait to try the new feature! Congrats on the launch.
Question, How do you determine the most important part of interviews? @ed_forson
@freddieo Thanks for your support!
At the moment the AI identifies the questions being asked by the interviewers and find the answers to those questions in the transcript.
In the future we'd like to incorporate an interview script as another input so that we more easily find answers in the transcript to the questions in the script.
@michael_heap Thanks so much for the encouraging words!
Me too I wonder why EnVsion isn't the default for UX Research teams 😅
💡 Bright idea
This is so dope! This saves so much time for user feedback! I can see this being super helpful when it comes to customer service for large companies, would you consider doing this for audio calls too? It would be so cool is you could summarize a 1000 customer service calls and find out key pain points.
Absolutely @elias_ali. What you suggested is a great idea. We definitely should support audio calls too in the future :).
As a Customer Success professional, this is awesome!
From the information it's pulling from, what's the level of accuracy of the transcription?
As you import more calls, will the AI pick up on what's considered important for your specific context/business?
@janie_baek Yes it will!
Do give EnVsion a try and feel free to reach out to me if you have any questions or feature requests.
Congratulations! Where were you 6 months ago when I was looking for 1? :) I couldn't find good solutions and glad to see one. Wish you the best.
Thanks for your support @rajeshkan72 . We were here 6 months ago, but the product just wasn't as advanced then 😅.
@mahsimadastan Thank you! Let me know if you have any questions about EnVsion 👍🏿.
Making sense of customer interviews is sooo time-consuming. I was excited when AI meeting recording apps came out, as they streamlined the process significantly.
But you guys tailored it specifically for researchers, which is really nice. I wonder if it can also identify patterns in insights across multiple sessions and highlight the top 1, 2, 3 issues customers face? That would save me so much time.
Congratulations on the launch!
Thanks for the support @aleks_tiupikov !
You can certainly specify whatever you want the AI to extract across all your videos in the AI Report feature.
Give it a try (we have a 7-day Free Trial, no credit card required upfront) and share your feedback with me!
Great work Eddie. I often sit down for a 1h call with a client and take a few notes in a notepad.
Then straight into another meeting and miss the chance to ‘recap' my conversation to share with colleagues.
I'll give this a try and report on my customer journey
Thanks for the support @ranald_clarke !
You know where to find me if you have any questions :).
This is a lifesaver, gonna save me hours. Just wanted to know what languages you support.
@vishalreddy21 We support English officially.
What language do you conduct most of your interviews in?
EnVsion AI