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Electronic Team, Inc.
p/electronic-teamInnovative technologies for network communications
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Chris Messina

HelpWire - Remote support made simpler

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Top Hunter
•

Completely free remote desktop service for quick and simple access. HelpWire offers essential remote support tools for businesses and individual professionals. Instantly access and control Windows and Mac computers for direct and timely issue resolution.

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Yaroslav Kladko
Maker
📌
Hey Hunters 👋 We're super excited to introduce HelpWire to the Product Hunt community—our solution for a simple yet efficient remote support service. 🚨Spoiler alert: it’s not just simple—it’s free! 🚨 While giants like TeamViewer and GoTo are well-known, they come bundled with complexities that can impede quick and intuitive remote connections. Recognizing the need for timely support, we aimed to create a tool that any organization can use for instant remote assistance. Our team, with extensive knowledge in remote device access, developed HelpWire—a remote desktop service designed for businesses and individual professionals for on-the-spot support. Here's how remote connections with HelpWire work: 1️⃣ Send a remote connection URL to your client. 2️⃣ They open it and download the client app. 3️⃣ You request remote access and connect to their computer. Yes, it’s really that simple! 🔥 With this initial launch, enjoy full access to all HelpWire features without any limitations! 🔥 ✅ Quick session initiation via a link. ✅ Remote control of multiple workstations for the same client. ✅ Cross-platform support between Windows and Mac, and vice versa. ✅ Multi-monitor view. ✅ Easy copy-paste file transfer. ✅ Built-in chat. ✅ Web account for seamless client management. As we continue to develop HelpWire, adding more features, our focus remains the same—to maintain its simplicity and accessibility. We're eager to answer your questions and can’t wait to hear your thoughts and feedback. Thanks for checking out HelpWire! 🚀 • The HelpWire Team
Yaroslav Kladko
Maker
@tornike_tsiramua1 Thanks! Your support means a lot!
unpositive
Awesome news! You did it! Congrats on a successful launch! Any idea when we can expect the iOS version to be released? I'm really excited to try it out!
Yaroslav Kladko
Maker
@unpositive Thank you for the kind words! It's been a bumpy road, but we've made it here. 😊 At the moment, we can't provide a specific timeframe for the iOS version, but rest assured, we're actively exploring this opportunity!
Garen Orchyan
Congratulations on the launch, best of luck today 🦄♥️
Yaroslav Kladko
Maker
@orchyan Thanks for your support! Good luck with your launch as well! 🍀
Hrvoje Horvat
I love simple and effecting tools like this one! Very nice!
Yaroslav Kladko
Maker
@porta7511 Thank you for your feedback! We're glad to hear that our goal of creating a simple and effective tool resonates with you. We agree, navigating through endless screens and settings can be daunting. Best of luck with your upcoming launch! 🙂
Rami
I write all of my code on Fedora and host everything on Debian(lol). How can I get this to work with those distros?
Yaroslav Kladko
Maker
@kingromstar Excellent question! Currently, HelpWire supports Windows and macOS. However, we plan to extend support to various Linux distributions in future updates.
Andres Olarte
Good luck in the launch, the tool looks amazing!
Yaroslav Kladko
Maker
@andresolarte Thanks a million, Andres!
Mariia Kravchenko
Congrats on the launch! The cross-platform support is a huge plus for our diverse tech environment.
Yaroslav Kladko
Maker
@mariia_kravchenko1 Absolutely, cross-platform support is key! Stay tuned for future updates, as we plan to expand our platform compatibility beyond Windows and macOS. More options are coming soon! 🙂
Yana Berezynets
Looks promising! Is there a feature for session recording, so we can review remote support sessions later for training or quality assurance?
Yaroslav Kladko
Maker
@yana_berezynets "Thank you for your interest! Currently, session recording isn't available, as our focus has been on optimizing the remote connection experience. However, this feature is definitely on our roadmap, so stay tuned for future updates!
Yuliko
Really excited about HelpWire! Does it also support file transfers between the remote and local computers during a session?
Yaroslav Kladko
Maker
@yuliko Absolutely, it does! With HelpWire, a technician can easily transfer files to and from the client's computer using a simple copy-paste action.
Spencer Krit
Really interested in HelpWire. Does it allow for administrative privileges during remote sessions, like installing software or changing system settings?
Yaroslav Kladko
Maker
@spencer_krit Thank you for your interest in HelpWire! Indeed, our platform allows you to perform administrative tasks during remote sessions, such as installing software or changing system settings. Additionally, on Windows, technicians have the option to elevate their rights to admin for executing administrative actions.
Ed Winger
Looks amazing! Can you clarify if it allows multiple simultaneous remote sessions for team collaborations?
Yaroslav Kladko
Maker
@ed_winger Thank you for your interest! At the moment, HelpWire supports only one technician per remote session. We're constantly working to improve, so keep an eye out for future updates that may include multiple simultaneous sessions.
Richard Oakley
Good job on the launch! Is there a limit on the number of clients I can manage through the web account? Would definitely prefer the "unlimited" option ;)
Yaroslav Kladko
Maker
@rickey_oak Unlimited indeed! 🙂 You can add and manage as many clients as you need with our web account. No limits!
Keith Petri
Can the remote control feature be used for technical support across different networks, like home and office?
Yaroslav Kladko
Maker
@keithepetri Definitely! HelpWire is designed to work seamlessly across different networks, including home and office settings. This is made possible by our secure network of proxy servers, which facilitate connections between computers in various networks.
Helga York
Just explored HelpWire and I must say - the link-based session initiation is incredibly smooth. 👌 Great alternative to the more complex tools out there.
Yaroslav Kladko
Maker
@helga_york2 Thank you! Since the beginning of our development process, we've focused on perfecting the concept of link-based session initiation. Our goal was to make remote connections as simple as possible without compromising security.
Amanda Dykstra
Looks awesome!! Congrats on the launch :)
Yaroslav Kladko
Maker
@amanda_dykstra Thanks a lot! Good luck with your launch as well!
Ula Thefoo
Great job, @hello_yar HelpWire looks like just the tool to make remote support easier, giving customers an effortless experience.
Yaroslav Kladko
Maker
@footprint_calculator Thank you so much for your kind words! Our goal with HelpWire was exactly that – to minimize the barriers between the technician and the customer for a smoother experience. We're glad it resonates with you!
Ghost Kitty
Comment Deleted
Yaroslav Kladko
Maker
@servelogy_technologies Thanks so much for your support!
Alex Orlovsky
Super impressed with HelpWire! Quick question: does it support voice chat during remote sessions, or should I keep my carrier pigeon ready for backup communication? 🕊️
Yaroslav Kladko
Maker
@orlovsky Carrier pigeons do have their charm! 😄 As of now, HelpWire offers real-time text chat. We're definitely looking forward to expanding our communication functionalities, so stay tuned for more updates!
Erik Poul
Checked out HelpWire and appreciate its ease of use. It's a practical solution for remote assistance, and being free is a nice choice for a startup in this niche.
Yaroslav Kladko
Maker
@erik_poul Thank you for trying out HelpWire! Opting to start as a free service was a tough yet essential decision to quickly gain traction and gather valuable user feedback. We appreciate your support!
Congratulations to HelpWire for offering a comprehensive and free remote desktop service!
Yaroslav Kladko
Maker
@dilancelik Thank you for your kind words and support!