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Document360 7.0 — The knowledge base platform engineered for growing companies
Instantly create an online Self-Service Knowledge Base for your Customer and Employees (accessed either publicly or privately). Reduce the volume of support tickets by having an awesome knowledge base for your customers.
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ehari
Super intuitive and Good UI.
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First of all, thanks @kevin for hunting Document360! I’m excited to share with you what Document360 has been working on since our previous launch 2 years ago.
Today we have launched Document360 (Version 7.0).
What's Cool about it?
This is not just a minor facelift. This is a complete revamp of how knowledge base can be leveraged to create delightful experiences for your customers and employees. With a modern user interface and rich new features, Document360 provides a versatile knowledge base platform. We hope you will love it!
Through our strenuous hard work and support from our customers, we are recognized as #1 Knowledge base software by Gartner Digital Market, G2, and Capterra
What's more: We support hand in glove during migration from your existing documentation platform. With Document360, it’s never been easier to get started with your knowledge base and quickly see value from integration with your favorite third-party tools.
Give it a try, and let us know what you think in the comments below. The Document360 team and I are here to answer any questions.
@kevin @saravanamv Document360 has shown what knowledge base can be and should be. You're definitely pushing the bar higher everyday. Congratulations on all the success.
Document360 is easy to use and a good choice for creating your documentation. The product is being continuously improved and the support team are always happy to help.
Congratulations on the launch team. Been following the development since it's early days and they have made incredible progress . Excellent product which is on the right track with powerful features and a great vision to build a serious category creator in this space. Must try for anyone looking for a serious knowledge base.
Document360 is the best knowledge base tool I have seen and the team are always working hard to improve it. Saravana also hired me to provide a usability review in which I was impressed by the product, yet we found a few opportunities for further improvements which were noted and have subsequently been released into this launch. Great work guys!
@peter_loving thanks for you help in fixing some of the design challenges in the product
Always great to hear from the Document360 team. Congrats on the launch, @saravanamv
We love Document360 and it saves us so much time on a regular basis as we create and update our documentation. More than that, our users are more apt to quickly refer to our documentation/help-center than they were in the product we used earlier. The Document360 team is incredible. They are personable, attentive and they take great care in meeting our requirements. They are quick to set up calls if we have a question and request and every single person on the team is kind, patient and incredibly savvy.
I searched and tried every (it seems!) documentation/knowledge base tool and when we landed on Document360, there has never been a question that this would be our long-term solution.
Here are my favorite things about the product itself:
- Markdown editor
- Create quick templates
- "Drive" to manage images and videos so you don't have to update a new screenshot in 125 different places
- The UI is beautiful
- The ways we can customize the home page
- Their Knowledge Base Assistant that we have installed on our product that allows easy access to documentation without leaving our system
- Snippets and variables so we don't have to always recreate the wheel
- The way we can organize our documentation
- They are CONSTANTLY making improvements. Not just little things - but they add impressive features that instantly have a positive impact on how we use their product
If you are wavering between Document360 and another tool, I hate to sound bossy, but sign-up for Document360 if you want to be heard and actually *enjoy* the process of managing a knowledge base.
We love this team!
Congrats, Y'all!
@srne thank you very much for writing such a detailed positive feedback. Greatly appreciate it
Saravana and his team are top-notch. They've thought everything through on this new version of Doc360. If you want a knowledge base you won't outgrow, check them out
I have been following you guys for some time and amazing growth and consistent new feature release it what makes you stand out. Well done @saravanamv and team.
I am using Document360 since its launch for building and managing the documentation for Serverless360. The overall experience with authoring, managing versions and delivering to customers is fantastic. The new version 7.0 comes with a valuable set of features. I highly recommend Document360 to be chosen as the knowledge management tool for your Enterprise.
A perfect knowledge base solution that is highly scalable and A completely customized solution that fits in every requirement for a technical writer making the documentation process super easy.
@sasi_prabhu_yuvaraj Thank you for your support Sasi. We will continue to build new features that helps technical content writers community
Been a customer now for over 2 years. Not only do they always taken product feedback seriously, they find ways to give us pleasant surprises as well!
Looking forward for more!
@manikandan_subramaniam there is a major difference between Wiki and KB solutions like Document360. In Wiki, it's collaborative editing (ex: Wikipedia) there are more authors continuously updating the content. Whereas on knowledge base, it's designed for limited number of content producers (editors and reviewers) and a lot of people consume the content (internal employees or customers). Best cases for Knowledge base products like Document360 is product knowledge bases or internal knowledge bases (private) like employee handbook, process documents etc.
Very cool to see how you guys have made an awesome product even better over the years! Keep up the great work.