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MagicReply by Crisp — Virtual assistant for customer service powered by AI
Our virtual assistant helps your team to leverage the power of artificial intelligence combined with a taste of human relationships.
It's familiar, yet groundbreaking as everything is generated from a unique learning model, attached to your Crisp Workspace.
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Replies
@mrcalexandre Wow! Amazing new features! At Notice, we use Crisp for around one year, and it incredibly helped us to improve the customer experience while lightening the burden of the support team. We're already using multilingual translation - really helpful since we have clients all around the world. Can't wait to check the other futures! Congrats on the launch, Alexandre & the whole Crisp team!
@benoit_collet Thank you dude 🙏🏼 Any plans for Plezi to release some interesting AI-based features?
@baptistejamin I can Imagine. But it solves a huge pain. So will be worth it for many. Including me. Just moved into operation mode recently, so will be looking to buy things like this. Thanks for your reply 🙏
Love it - used it for 3 years -high volume ( 75k conversaitons) - if magic reply goes live - needs to learn to generate responses from info uploaded in the crisp help-desk as well - otherwise, is a half baked solution - still - givining it a vote :D great work ! @baptistejamin
Crisp is already my go-to customer support platform. But I don't understand why some people still aren't using it. It keeps getting better and better!
We love Crisp and curious about MagicReply for more common questions. Which subscription plan will it be on?
@fishsander Hey, it will be available on any plan as they are extra features for now. We might create a new plan or incorporate them into existing ones, we don't know yet!
I've been using this feature for myself at Crisp for the last few weeks, and I must the say work done by @baptistejamin and @valeriansaliou and everyone in the tech team is incredible.
The vision is crystal clear, at Crisp, we want AI to empower customer service teams, not replace them with robots.
That's why this virtual assistant make tons of sense!
Looking forward to all your feedback ☀️
@gregdabo Dogfooding is the only way to know what's good, what's wrong, and rooms for improvements!
@ant0ine_gt @baptistejamin @valeriansaliou What is impressing is how agile the Crisp company is. All of this, because of TDD.
That's awesome ! congrats to the team !!
Is there a plan to become a segment destination ?
Very smart approach from the Crisp team. The blog post https://crisp.chat/en/blog/custo... is well worth a read.
@david_barth1 Thank you David! I am glad you like it and also totally agree that it's super interesting to understand the behind the scenes of this kind of products
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