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Command AI
p/command-ai-3
User assistance platform that makes your product easy to use
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James Evans
Copilot by CommandBar — Embedded user assistant - any product, every user
Featured
19
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Copilot is an embedded user assistant (yes, AI-powered) that can answer user questions, trigger in-product walkthroughs on the fly, and even complete actions for your users. It can be configured without code for any product.
Replies
James Evans
Maker
📌
Hi PH!! A few months ago we launched HelpHub AI. Response was insane and it became our most popular product insanely fast. What we kept hearing: telling users how they can do stuff is great, but can you just make it so they can do the stuff through HelpHub? “How do I invite someone to my account” --> “invite vinay@commandbar.com to my account” “How do I create a new campaign” --> “create a new campaign as a duplicate of my last one” “How do I add seats” --> “Add 3 seats to my account” “Yes I confirm the payment amount” Today we’re turning HelpHub AI into…Copilot. That means each one of your users can get a personalized in-product assistant to help them get the most of your web app or site. Here’s how it works 1. Train it on content (help center, blog, etc) by adding URLs 2. Feed it API endpoints for completing actions 3. Test and embed 🤖 Out of the box, Copilot automatically adjusts based on what your user is doing in your product and feedback they give directly. You should care because a personalized assistant drives.. - More activations - More upgrades - More feedback (via what users are asking about) One of my favorite little hacks is using the system prompt to give your Copilot goals. For example, “When possible and relevant to the conversation, explain to the user what benefits they could get from a paid plan and nudge them to upgrade”. We rolled this out on our own site and it has already led to an uptick in paid plans. Please let us know what you think - let the friendly roasting commence!
Chris Messina
Top Hunter
@james_evans5 this is awesome! Congrats on the speediness of getting this launched. Love the value prop.
Naoto Shibata
Congrats on your launch! Do you use chatgpt as a backend? I guess it’s like you utilize embedding to decide which docs to give LLM.
Brittany Joiner {Britt the Builder}
Congrats on the launch!! 🩵 Command Bar!
Paul Thomson
Maker
@britt_joiner thanks heaps, Britt! 🙌 Let us know what you think if you take it for a spin 👀
HUSSAIN AHMED
Congratulations on the launch!🎉😍
Paul Thomson
Maker
@hussain_ahmed3 thanks, mate! 🙌
Emilia Korczyńska
How do you train it on your help docs & knowledge base exactly? 🤔
Paul Thomson
Maker
Hey @emilia_korczynska1! Great question - we can't give away too much on how it works, hope you can understand 😜 however, we provide the autonomy to control what information/sources are ingested and then provide "dials" to fine tune and refine answers to be exactly what you want. 🤖
Manaan Alexander
Power to the users! Let's go!
Joe Skupinsky
Maker
So excited about this launch!
Gaurav Sharma
Very cool ! 👏🏼 I am still a bit skeptical about how much effort and complexity will be the training part? Does it need human feedback also (RLHF of sorts?), otherwise it becomes kind of a rule based system. I admit that asking you to explain that is kind of asking you to expose your IP 😅. All the best, would love to see videos of actual deployments eventually to appreciate how much complexity it can handle!
Shannon McIntosh
Maker
Such an incredible addition! Best launch yet!
Leo Wendler
Congrats @james_evans5 @gusgordon @richardfreling @vinayyala @shannon_mcintosh @twanlass @fwesss @jared_luxenberg1 @thepaulthomson @jskip1 on the launch. This looks insane. Really looking forward to testing this.
Paul Thomson
Maker
@leo_wendler thanks, Leo! 🙌
Kurt Schrader
Congrats on the launch. Big Command Bar fans here at Shortcut. Can't wait to get this up and running for our users!
Gediminas Tubelevicius
Congrats on the Launch! First of all.. That landing page.. Absolutely stunning! Back to the theme - decreasing product usage friction could help in decreasing turnover rate greatly. + big benefit of less client support due to improved in-product guidance. Will take a deeper look into CommandBar, looks very promising!