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Cohere — See what your users are seeing, engage them with context.
Cohere lets you see exactly how users interact with your web app, and offer a helping hand if they need it – it’s like you’re sitting right next to your users.
With Cohere Replay, you can now get the seamless live Cohere experience, now retroactively.
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Siddhesh Lokare
What a revolutionary product and on point execution indeed! I have a question though. Can we also track android/iOS app experience or is it only compatible with websites for now?
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I signed up and I installed it.
It's a cool idea - but would you say this is a "support" tool for people who end up on a phone call with a customerrep? I mean, I have never had in 20+ years of exploring the web had a situation where someone had to show me via Zoom/Meet/Skype/WebEx how to use a website...people much rather make 1 video that showcases how something works and share it to thousands! Happy to be countered-argued, politely.
@orliesaurus This is true for B2C, but not necessarily for high-value B2B! It largely depends on how much you're willing to dedicate towards personalized customer support, which is a function of the customer's LTV
Hunter
I’ve said before, Cohere is the future of customer interactions. Whether you’re just building out your MVP or scaling your company, having the ability to help customers instantly and seamlessly can be the difference between successful customer retention or them walking out the door.
With Replay, you can go back in time, view customer sessions, and uncover issues before they’re a problem vs. guessing. You'll understand how your customers are using your product by being able to see it retroactively.
Cohere is the ultimate package for customer success.
I still can’t believe how quickly this team iterates. We’re big fans of Replay at Ramp. Replay has really helped us understand where our users are struggling so that we can optimize our most critical user flows.
This is so awesome!!! Seems kind of like a combination of the best parts of HotJar and Mixpanel combined - Mixpanel gives me data on some of these user flows, but never enough. Reproducing errors is also a huge thing for us.
Cohere gives you a new perspective on your web app, we've found bugs that we didn't even know were there
🥦 Hello Product Hunt! 🥦
We’re super excited to share Cohere with you! It’s the easiest way to onboard and support users, allowing you to see what they’re doing in real-time, and guide them via Figma-like cursors, typing, and scrolling.
We’ve seen the power of high-touch onboarding and support firsthand. During my time at Superhuman, I saw both evangelists and power users emerge from this process. With Cohere, you can guide users through your application — and when they’re not sure what to do, jump in and help them out.
Since there is no setup involved, Cohere makes this process a breeze — you no longer have to ask your user to grant screenshare permissions, make them a meeting host or share embarrassing content from their desktop. You can see their screen with just a click on Cohere.
🐦 With bird’s eye view, you can see a live grid of active users on your site. This allows you to preemptively spot issues and correct them.
Cohere is also easy to integrate — it takes 2 lines of code, and requires zero setup on the user’s end.
Additionally, Cohere is:
• Instantly responsive and pixel-perfect — by streaming the contents of the webpage instead of pixels on the screen, Cohere is fast and 10x more efficient.
• Built with privacy in mind — since Cohere has a semantic understanding of your app, developers can block certain elements or menus on the page from showing up on Cohere. This prevents sensitive info from being shared, which isn’t possible with regular screenshare.
We’re super excited to launch to the PH community, and we’d love to hear any feedback or answer any questions you might have. Would love to hear from you at founders@cohere.so, and try us out at https://cohere.so!
I have been using Cohere for a few weeks now and it is a game changer for Customer Success. I am so excited to try Replay and consolidate all our CS tooling into one. Great job!
The homepage is beautifully designed. I noticed there's a lot of focus on security. How long do you keep sessions and how do make sure Replay is just as secure as other features?
@brooks_sime1 Definitely! Sessions are retained for 1 month by default, and we allow you to exclude sensitive elements and are also periodically undergo a SOC 2 audit. Check out the details here: https://cohere.so/security
I wish I could say I'm the Cohere team's biggest fan, but we use this product every day. Now with this release, we don't need Hotjar, we can keep all of our screen recordings with easy url search inside Cohere. We love what the Cohere team is doing!
Cohere is an amazing product. I'm awestruck by how simple this makes it to keep users on the same page. No more "click the blue button on the left" over a choppy zoom call. Replay only makes that much much much better.
Congrats on the launch! Really like your website too! This product looks really cool, I like that you can jump onto a voice call with the customer if they are having issues. Will definitely be trying this out soon!
Cohere has helped CS resolve issues quickly and UX quickly discover bugs and ways of using the product we were unaware off
This is amazing, i just tried and i found some bugs which I didn't know. Big upvote from me. Thank you very much!
Congrats on the launch! One of the best product I have seen on Product Hunt, very useful and have a free option. I will use this for sure!
