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ChatWhale
p/chatwhale
Gamify your customer communication and loyalty rewards
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Ian Naylor
ChatWhale — Use Faceboook Messenger to gamify your customer loyalty.
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Gamify your customer communication with chatbots and loyalty rewards.

Use your Faceboook Page and Messenger to provide a unique experience for your customers.

* Leverage #1 mobile app, all your customers already have

* Automate customer engagement - drive sales with loyalty offers

* Communicate with your customers using the most effective channel

Replies
Werner Geyser
Looks really sleek, going to give it a try!
Ian Naylor
Maker
Thanks @wernergeyser would love to hear your feedback, its still early days for ChatWhale, so you can play a part in helping form it!
Ross Davies

So far so good, installed onto a few clients sites who run shops/hairdressers and other small purchases sites, targeting through fb is a no brainer for their markets but using ChatWhale has made them different to their competition which is ace! Also been an easy sell as its free to start with until they get more numbers. Looking forward to seeing how it develops. 10/10 so far!

Pros:

Simple to install, increase in ROI, free to start with

Cons:

None so far

Nabeena M

Such a cool tool for businesses. I've seen huge brands like Nike use chat bots to drive comms with their customers but their solution always seemed pretty basic and meh. I think adding something like a scratch card element makes loyalty a little more fun - could totally see this growing into a complete loyalty suite. Perfect for small businesses too who already use Facebook to promote deals.

Great work!

Pros:

Slick and easy to use

Cons:

Nothing so far

Ian Naylor
Maker
Thanks Nabeena, yes this is the start of a suite of customer engagement products, really happy to hear you like it. #launchlove
Nabeena M
Nice work Ian! Love the concept - are you looking to grow the types of gamification tools businesses can offer? i.e. Stampcards as well as scratchcards?
Ian Naylor
Maker
@nabeenam yes this is effectively a beta launch. We've been working on this product since last year. We've created a base for lots of different types of engagement, but were keen (impatient) to get something out, to get some feedback on where our customers would like to see it go... From your perspective, what would you like to see...?
Nabeena M
@iannaylor ultimately it would be great to see some kind of points based program where if a customer tags themselves at the business location, shares a photo, adds a review etc they can earn points - initiating the chatbot to update the customer on no. of points they have and what their next reward might be!
Ian Naylor
Maker
Some great suggestions @nabeenam I love it! I can see our dev team is going to be busy from some time to come. The next update we were going to add was around incentivising sharing of offers, to aid organic growth... Would you find that useful...?
Nabeena M
@iannaylor would that work with your scratch cards? Allowing customers to try again if they share your business page for example?
Ian Naylor
Maker
yes @nabeenam thats the exact use case we had in mind to start with. So a business could have low odd of winning, with a few retrys only, then earn more retrys by sharing to friends etc. Do you think that would be useful for your business?
Izaak Crook
Hey, I love the idea of gamifying our customer engagement, but what controls does ChatWhale have to automate this?
Ian Naylor
Maker
Hey @izaakcrook - thanks for the question! ChatWhale allows you to automate the whole process. First you can add content rich welcome and greeting messages, as well as add messenger persistent menu's, to link to your most important content. Secondly, with the loyalty scratchcards, you can set the number of plays a user can have, the win ratio, how long till they can play again, as well as automating sending re-engagement messages to users, when they can play again! Hope this helps, please let me know if you have any other questions.
Davis Baer
Nice work Ian :) What was the inspiration behind building this?
Ian Naylor
Maker
Hey @daviswbaer thanks for the question. It was really born our of frustration from one of the other SaaS business I run, where we wanted to provide a fun customer engagement experience, and not being able to find one. Do you think this is something you would find useful ?
Vinod Sharma

Growth Marketers and Business Owners - This is a MUST have tool in your arsenal to up your game. Now a days everybody is talking about chatbots and they are ubiquitous. ChatWhale brings a fresh spin to chat bots with simple scratchcard offers that drives sales and automates customer engagement.

Unlike other growth tools like Vyper.io and BrandQuiz which takes the users to outside Facebook, Chatwhale with its scratchcards within in FB messenger, get the engagement going and growing within messenger. Don't get me wrong, products like Vyper, Brandquiz, Chatfuel etc have their own place, so does ChatWhale. It depends on your usecase, and ChatWhale deserves a place in your marketing arsenal.

I would love the limitations on On the Everything You Need plan revised higher to make it really usable. Upto 2500 Subscribers, upto 10000 Messages and 2 Facebook will be fair.

Pros:

Fast. Easy. Effective.

Cons:

Some learning curve, as expected with any growth tool.

On the Everything You Need plan, limitations are not commensurate with the price.

Ian Naylor
Maker
Thanks for the comments Vinod, understand your comments, we will review the plans, and make some adjustments this week. Thanks again.
Saurabh Jaiswal

This is exactly what I've been looking for, ChatWhale seems like a great way to up the interaction with my customers on Facebook. I've looked at other chatbots before, but I really like the gamification that ChatWhale provides.

Pros:

Easy to use interface

Cons:

None

Ian Naylor
Maker
Thanks Saurabh, appreciate your comments and review. Its so awesome to hear positive feedback on launch day, after months of hard work!!
Soulscape
Hi Ian, can you use this tool to push out offers to all your existing Facebook Page followers?
Ian Naylor
Maker
Hey @tosoulscape - thanks for the question. Yes ChatWhale has full broadcast function, so you can send to all your users, or you can create groups and send just to them. Messages can also be scheduled and sent out at later date/time.
Matt Stenning

Great tool for marketers, I can't wait for it to be integrated with some of the top ecommerce platforms, the idea behind it + ecom = amazing!

Pros:

Easy of use

Cons:

Nothing so far

Cecille Grey
This would be so useful for running quick giveaways!
Ian Naylor
Maker
@cecillegrey yes the scratchcard function could be used to gamify giveaways, and you could use the broadcast features to promote to your base. Would this be something that would be useful for you...?
iNailHer

I've been looking for something like this for a while, to help promote my business, gonna give it a try.

Pros:

Love the design, really cool, simple to use

Cons:

not found any yet...

iNailHer
how long is the free trial for?
Paul

Great work!

Pros:

Really easy to use

Cons:

Nothing to note!

Kayla Morrison
@nicole_mcdonald What do you think of this for SPID? I think it looks fun and fits their brand voice. Could be a good way to bring up their repeat customer #s.
Nicole McDonald
@kayla_morrison Oooo this would be cool to try out! I wonder if we could connect this to SPID's loyalty rewards prgoram?
Matthew Campbell
I've seen a number of similar products, what makes yours stand out?