@preetangad this is great! Are you working on an enterprise version? We have meetings where 6 or more people dial-in. If we could have cassette as one of the dial-ins transcribe the meeting that would be great.

@tjpatel Hey we already have an enterprise version for teams. Send me a note and I'd be happy to tell you more about that. However, we don't yet have the ability to dial in and/or record calls. We're definitely working on that and hope to have it soon though!

@cassettetech @lemonade @johnschenk Thanks a lot here. Please let us know how you like the app as you use it more!

@hugopenaranda Thanks man, always glad to make users happy :)

@fouad_tolaib It's destiny, my friend.

Hi Dan Thanks for the review, and sorry about the slow response. Our company was going through an acquisition and that took a lot of bandwidth away from our small team. I sincerely apologize for the bad experience. As of today, I have personally responded to every customer email from the last 3 months and I would like to express my sincerest apologies to you the few other customers who had to wait for a response. Regarding your question about the Import Audio feature, that feature is very much in the app. The way to do it is to go to the audio file you want to have transcribed, no matter what app on your phone has it (like Evernote, Google Drive, Dropbox, Voice Memos etc). Then, just click the Share or Export button and you will see an option in the list called "Import to Cassette". We understand that feature is hard to find in the app, but unfortunately Apple does not allow us to import files directly and this is the standard way apps can share files amongst each other. As you noted, the app is not on the App Store at the moment. This is because we need to make some changes to the App before we can put it back on the App Store as a result of the acquisition. We pride ourselves on having great customer reviews on the App Store and not being on the App Store is not ideal for us either. I understand this doesn't give you much information but I promise we'll have more news soon. Meanwhile, if you or anyone would like to try the app again, we are happy to add them to our list of beta testers. If you happen to have deleted the app from your phone, I have also added you to our list of beta testers. You should have an email inviting you to install a test build of the app. Finally, we have a no questions asked refund policy and we issue refunds to every customer. I have issued you a refund for your payment of $10 (I would've refunded any and all payments on your account to make up for the delay but it seems that was the only payment). Again, I apologize that we were slow to respond to you. To make up, I have also added a coupon for $10 off your next purchase of any plan (including the $10 plan), and we would really appreciate you trying the app again. If you are skeptical, you can try the import feature by simply exporting any audio file from any app on your phone to Cassette completely for free to verify that it does indeed import the whole audio file into Cassette and you can add bookmarks and comments as well for free. Should you decide to try transcription feature, you can try the base plan completely for free as a result of the coupon. Once again, I apologize for the delay in helping you with this. I really appreciate your initial excitement about using the app and would be very grateful if you can try the app again. If it works for you, it would mean a lot to us if you could update your review as well but I completely understand if you have found a different solution to your problem. Thanks for trying Cassette and sorry about the slow response Angad Singh Founder, Cassette

@preetangad would love to beta test! Have been eyeing the app for a while and now I'm ready to use it! bad timing on my part hah!

@kunalslab thanks for your continued support and feedback for almost a year now. Lucky to have such awesome early adopters. We definitely hope to have Android sometime later this year.

@getbrandflakes Hi Brandon, sorry to hear you had a bad experience. Since it's a machine transcript, simple things like background noise and speaker volume can make a huge difference to accuracy. If you can send me a message, I'd be happy to send you some free credit so you can try transcription again. The transcription you see in the video is 100% real so with a few small changes, you should be able to get accuracy at least at a level where you can search the audio or skim the transcript. As for importing, the way to do it is to export the audio recording from another app on your phone. If your audio recording is in Voice Memos or Google Drive, click the share button there and Cassette will automatically show up, allowing you to import the recording, then transcribe and search.

@getbrandflakes @yeesamson Hey sorry to hear you had a bad experience. Since it's a machine transcript, simple things like background noise and speaker volume can make a huge difference to accuracy. If you can send me a message, I'd be happy to send you some free credit so you can try transcription again. Japanese may not be quite as accurate as English, you should be able to get accuracy at least at a 70 or 80% level, where you can search the audio or skim the transcript.

@raphchabaud Hi Raphael thanks for the compliment. We are a small team so we've been busy working on Cassette for iOS but hope to have Android soon. You can sign up for an early invite here: cassette.design/help/android

@thalassavanbeek That's awesome. Do share any unique situations you can think of so others can get some ideas too. And please do share your feedback once you get to try the app :)

@preetangad Probably not very unique, but I do have a couple of meetings and interviews lined up! Also, I can imagine if it will pick up the sound, that it will be great at seminars.

@thalassavanbeek Yeah it should be fine if they use microphones. If not, accuracy tends to drop off quickly when the volume goes down. However, do try it in your context and let us know what you find.

@sebfeed Thanks a lot! Please let me know how accurate you find the spanish transcription since there's only so much testing I can do as a non-Spanish speaker ;) It's been amazing to see the engagement in the app, which is purely organic. We haven't sent any push notifications or emails, yet people come back every single day and 5% of them are using the app for more than 4 hours a day. We also noticed that users didn't always have the ability to record inside Cassette or had older recordings, but did want to transcribe them inside Cassette, so we added the ability to import audio & video files from other apps!

@huangdun Hey transcription is something we pay for out of pocket so it's hard for us to charge any other way except with a per hour limit. We actually used to be a pay as you go app but switching to subscriptions allowed us to reduce prices by as much as 60%. Also switching to subscriptions has meant that people use the app 2-3x more often. You can always change or cancel your plan at any time. Let me know if you have any other questions, thanks for checking us out!

@preetangad So what should I do if I need 20 hours? And what happens to the time the user didn't use since they are probably paying more than they actually used.

@huangdun Hey the time you don't use expires at the end of the month. I understand that sounds a bit unfair but doing that allowed us to drop our prices by as much as 60% and pass on the benefit back to you. We also find that it encourages users to try the app in unexpected scenarios since they are already paying for it.

@iamtekeste Hey we are a small team so we've been busy working on Cassette for iOS but hope to have Android soon. You can sign up for an early invite here: cassette.design/help/android

@basilfarraj Thanks so much for the kind words!

@outsprung Hi Paul thanks for the compliment. We are a small team so we've been busy working on Cassette for iOS but hope to have Android soon. You can sign up for an early invite here: cassette.design/help/android

@fouad_tolaib Thanks for the compliments, we're deeply flattered! We're definitely working on releasing some awesome new features over the next few months including allowing you to crop audio by just selecting text (no waveforms!), editing the transcript to make it even more accurate, and lots more secret stuff! Hope you continue to use & enjoy the app. Please do keep us posted with your feedback since we love hearing from users :)

@andreasduess Hey there Andreas! Sorry to hear you saw low accuracy in the past. We're always working on improving accuracy and will have some more updates in the coming weeks to improve it even further. The transcription you see in the video is a real life demo so it should give you an idea of the accuracy. It's not perfect but it's pretty good for searching audio and skimming through the transcript. Also, since it's an automated transcript, it's instant, inexpensive and completely confidential. Things like accents and background noise do impact accuracy a lot but we regularly hear from users who get as high as 90% accuracy. I'd be happy to send you some free credit so you can try the app again. Can you send me a message?

@passingnotes Hey thanks for the compliment. That's a very popular feature request and it'll take be a month or two before we have that working seamlessly. However you can use any of the popular phone call recording apps on the app store. When you are done recording, you can just export the recording into Cassette, then transcribe it. Should work totally as you would expect it to

@jonbstrong Hey thanks that's very nice of you. Not sure what auphonic is and will definitely take a look. However you can import audio and video recordings from any app into Cassette and transcribe them. You can also export everything from Cassette to any app. Hopefully you should be able to create a workflow with that but would love to hear more info if you can send me a message

@preetangad https://www.producthunt.com/post... auphonic.com Speak to @gholzmann from their team!

@gholzmann @jonbstrong Will do, seems great!

@jonberry Hey thanks! We're a small team so haven't had time to upgrade the app to iOS 11 yet but we obviously will test it thoroughly on iOS 11 before it comes out of Beta.

@zaharenok Hey it will transcribe everything it hears as one stream of text. We're working on adding speaker detection soon to break up the transcript into paragraphs based on the speaker. The tech for that is quite nascent so we want to make sure it's actually working before we roll it out. However, even a contiguous transcript is great for searching and you can use that to skip to specific parts of the audio.

@preetangad great idea. The main function should work on MVP. And is there are many people paying for it? Sure if it’s not a big secret

@zaharenok Yeah the speaker detection tech out there is currently in a place where we think it's more annoying than useful, even though we consider ourselves early adopters. I think it's something we should be able to get to in the next couple of months tho. And yes, we have hundreds of people and teams who are currently paying customers and it's growing quickly. A very high percentage of people who have tried transcribing a 30 minute recording for free have then entered their credit card and started paying, so something tells us they like it :)

@reachvini Thanks so much for the kind words. Glad you like it. Would also love for you to use the free trial for transcription and share your feedback on what you think about that.

@rotemdoron Thanks so much, we're flattered!