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Bridge
p/bridge-14Simple Way to Get Your User's Feedback
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Kevin William David

Bridge - An easy way for your users to give you feedback

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User Feedback is the single most important source of truth to get to Product-Market fit, yet talking to users is really hard. We aim to Bridge the communication gap between users and creators with easy to launch beautiful forms inside your website or app.

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Tarek Abillama
Maker
📌
Hi Product Hunt 👋 I’m one of the co-founders of Bridge. Bridge is actually the result of our learnings building other companies (Masterspace, Layer, Techmart) some of them did well and some less. We all know that the secret to “build something people want” (Trademark-YC) is to talk to users. But how?! We’ve tried everything and conversions are terrible. 📧 Email? They are getting spammed all day 📞 Cold-calling? They HATE getting interrupted in their day 📆 Meetings? It’s too time consuming for them So at Layer we built a feedback form, for our users to effortlessly tell us what’s on their mind: feedback, bugs, questions, … and it worked 🤷‍♂️ We heard from them, iterated, and finally built something people loved 🫶 We decided to spin this off into an SDK and enable other creators to effortlessly hear from their users; Bridge: Users ^ Creators - Got it? ;) The feedback form is the first piece of the puzzle. We want to hear from you what would you like to see next: Other forms and Surveys? AI analysis? Let’s hear what you guys want, before building anything else 🧏 It took us 3 years and 4 companies to finally learn that 😅
Abdal Yousef
@tarekabi Congratulations on the launch of Bridge, Tarek! 🎉 It's fantastic to see how your experiences across different ventures like Masterspace, Layer, and Techmart have culminated in this innovative SDK. The idea of enabling creators to effortlessly gather user feedback directly aligns with the core principle of building something that people genuinely want. I'm excited to see how Bridge evolves and what additional features you might introduce. Using Bridge to gather feedback about itself is a clever approach, and I’m looking forward to seeing the community’s response. Great job on identifying and addressing such a crucial need for creators and their users! Best of luck with the journey ahead!
Kurtis Dane
Congrats on the launch! This looks amazing and REALLY simple to get started. Just curious, have you thought about implementing a feature voting functionality?
Tarek Abillama
Maker
@kurtisdane Yes we might need to. We could then allow our users to vote on a 'feature voting functionality'. Will put it down on our busy roadmap, thanks for the suggestion @kurtisdane!
Kurtis Dane
@tarekabi Nice! I recently was looking for something to implement feature voting on my site with a simple embed, but couldn't find anything that felt right. The formats that Bridge supports for feedback now look incredibly useful and tbh probably make more sense to implement _before_ feature voting.
Tarek Abillama
Maker
@kurtisdane thank you so much for the support Kurtis. You’re right we actually built the bridge because we couldn’t find any feedback forms that felt right. There are so many other points that we could build like feature voting but also templates of beautiful forms and surveys that are created by us and the community. I would love to keep this discussion going feel free to message me at any time with feedback at tarek@layer.com
John Smith
Have you considered integration with a heatmpa tool linke SmartLook ?
Tarek Abillama
Maker
@johnsmi52412940 yes we have been in contact with a couple of comapnies like them, but not smartlook will look into it. It is the next things on our roadmap.
Micha Cassola
Nice feedback tool. Do you offer different display methods?
Tarek Abillama
Maker
@michacassola not for now, what type of display where you thinking of?
Tarek Abillama
Maker
@michacassola we can offer you a custom design based on your use case just email me at tarek@layer.app
Pierre-Yves Dubreucq
Very intersting to add Rewards features ! It's a good idea :) Good luck for the lunch ;) Upvoted
Tarek Abillama
Maker
@pydubreucq thanks!
Maurizio Isendoorn
This looks amazing. I was thinking about getting such a tool yesterday!
Tarek Abillama
Maker
@maurizioisendoorn great to hear that we’re not the only ones that needed something like this. Thank you for the support!
Trent Kennelly
Really interesting! Feedback is such a crucial part of building great products. The integration here is super cool. Excellent work!
Roman Martirosyan
I love the idea of Bridge simplifying user feedback collection! It's fascinating to hear about your journey and how you've iterated to create something that truly resonates with users. What measures have you implemented to ensure that the feedback collected through Bridge is actionable and effectively contributes to product improvement?
Tarek Abillama
Maker
@r_martirosyan thanks Roman yes it’s a great question. I believe that there are two problems in this task. One is gathering the feedback and the second one is making sense of it and trying to act on it. Although we did it pretty manly were now gonna work on the AI and on the feedback so that we could help you digest it and act on it.
Calf Tse
I was looking for a product like this to help me get my project started🥳🥳 It's important to get feed back and usage issues from users after the product is released
Tarek Abillama
Maker
@calf_tse glad to hear we’re not the only ones that think so! Thanks for the support
Aman Wen
Upvoted! Bridge seems like a practical tool for opening up communication lines with users. I'm all for keeping things straightforward when it comes to feedback and queries. The dashboard approach could definitely make the back-and-forth much smoother. I do have one burning question, though: when feedback starts pouring in, does Bridge have a way to help us find the most urgent issues amidst all the noise? Eager to see how that works so the team can tackle things efficiently! 👍
Tarek Abillama
Maker
@aman_wen Aman you read my mind our customers are now struggling with the amount of feedback that they’re receiving from their users and they’ve asked us to help them digest it and turn it into action items. I guess it’s a good problem to have and immediately working on that you’ll get as many feedback using Bridge!
Omosayansi
Congs for the Launch.
Fatima usman
what a nice launch Tarek abillama,congratulations.
Tanmay Parekh
All the best for the launch @tarekabi
Tarek Abillama
Maker
@parekh_tanmay thank you Tanmay!
Jon Whitby
Launching soon!
Congratulations on launching Bridge! It simplifies gathering user feedback, great tool.
Daria R.
Cool and sleek interface! Looking forward to try this upcoming Insights extraction with AI feature.
Tarek Abillama
Maker
@daria_rokutova looking forward to hearing your feedback Daria!
Tracey Barbour
Congrats on the launch. Its an impressive project.
Glitter world
Wonderful 😊
Nikita Detkov
Your product's groundbreaking concept sets it apart! The innovation is intriguing. I'm curious, what exciting milestones or features are you planning for the next phase of development? Keep up the great work!
Tarek Abillama
Maker
@detkov thank you Nikita! next we’re going to work on AI analysis on the feedback so that when the user actually gets the feedback we would help him to digest it and turn it into action items
Bilal Ahmad
Yes
Brady Dowling
This looks really nice! Does it support anonymous feedback? I'm building an app where users might not want to be identified and it would be great to allow them to stay private.
Tarek Abillama
Maker
@bradydowling yes for now unless it's an in-app feedback all feedback are anonymous, and we're working on implementing an (optional) email box in the feedback form.