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Brainwave — Automate customer service answers and processes with AI
Brainwave is a customer service automation tool capable of resolving over 70% of your customers' inquiries. Our solution automates text-based responses and actions, such as collecting leads and booking meetings.
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Replies
Javier Marco
Maker
📌
Hi Product Hunt 👋
We are thrilled to share Brainwave, a generative AI powered tool that helps fast growing companies automate over 70% of their customer service processes. We help them automate actions, such as collecting leads and scheduling meetings in addition to text-based responses.
We spoke to over 50 customer-facing leaders just to understand why the current industry leading chatbots don’t work well. We realized that companies today are spending hundreds of hours finding and creating examples to train a bot that only resolves 30% of tickets on average. With the latest advancements in LLMs, we improve this experience by automatically learning from training data and automating resolution paths with much higher accuracy.
We personally answered over 1,000 REAL customer queries for our pilot client while dog-fooding our product, making sure we could understand and improve upon all the details that impact the agents' experience. Through countless iterations, we ensure that our tool can cover even the nuanced questions.
We help companies scale up their customer service process without linearly increasing the cost through the following main features:
Agent Assist: Save your agents more than 80% of their ticket handle time, we deliver answers based on a combination of your most up-to-date knowledge base, FAQs and previous training. Our tool presents agents with the resources we use to derive the answer, as well as all relevant user information.
Automatic answering: Once your agents feel comfortable with the consistent quality of the test environment answers, we move on to answering queries automatically with no agent involvement.
Automatic actioning: Some of the most time-consuming queries involve checking multiple tools and taking pre-defined actions. We help companies automate a significant portion based on decision trees and workflows.
💥 Coming soon:
-Return automation: extend trials and issue refunds without manual intervention.
-Email integration: in addition to the website integration available, you'll be able to integrate your chatbot with your email.
🙏 Our Ask:
We are currently onboarding new customers and helping them 3-4x their automation rate. If your team is overwhelmed by the number of support queries (50+ inquiries/daily and growing, 2+ customer support agents), let us help you by scheduling a call with us here or email us at javier@brainwave.so. You can also visit our website here.
Best,
Co-founders @ Brainwave.so.
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@marcojavier Congrats on the launch, this is exciting, CS is super important to any company, but especially a young startup, wish you all the best!
Congratulations Javier and the team!
As a passionate Customer Service professional, I cannot wait to try Brainwave to check it's features.
Maker
@moingshaikh Hi there Moin, thanks for your support. Happy to help you if you need!
Maker
@lucas_pilzen Hi Lucas, happy you like it. Do not hesitate on talking with us for any kind of help 👍
Maker
@trustinyoon1 thank you for your support Trustin, means a lot. See you in the other side, happy to help with anything you need!
🤖 Brainwave looks like a life-saver for customer service teams! I really appreciate that you've validated your solution by answering 1,000 real customer queries. That's dedication! 💪 How customizable are the responses and workflows? I'm imagining that for certain industries or types of products, there may be some specific terminology or processes that need to be adhered to.
Maker
@ayberkbozkus Thank you so much Ayberk for your support and feedback. The system is designed to learn from your data to ensure high quality and personalized responses. In terms of workflows and processes, we work each day to make the product as customizable as possible for every company. For some enterprise-level customers that need deep customizations in some specific tasks, we develop tailor-made solutions which ensure the best customer experience. Thanks again!
Maker
@dan_levius Happy you like it Matthew. Feel free to test it or schedule a call with the team to see Brainwave in action 👋
Maker
@evan_paul Hello Evan, thanks for your kind words. We're pushing hard to make a difference in the industry, as you have mentioned with the new AI capabilities, there must be a huge revolution in the space!
Upvoted! Really loving the intuitive UI of your tool. As a maker myself with AffordHunt, I understand how crucial user experience is. Have you considered user-generated content for testimonials as one of the customer service? That could add even more credibility. By the way, feel free to list your tool on AffordHunt.com; I'd be happy to feature it. What's next on your roadmap?
Maker
@jakeharr Hi Jake, thank you for your feedback and support, it is very appreciated.
1)Yes, definitely that's one solution we want to dig deeper in.
2)Amazing, will check it out soon, AffordHunt.com looks pretty cool.
3)Our closest updates for Brainwave will be in the first place another AI-powered Customer Service automation refunds & return solution and email integration 🚀
Congrats on the launch "
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Upvoted! Congrats on your launch! We are also building AI-bot for customer support and I'm impressed with the quality of Brainwave!:)
Maker
@anna_shults thank you Anna! All the best on your venture, happy to help with anything you need.
We are going to ads a FAQ based AI chatbot to our site soon. Looking at https://www.intercom.com/drlp/cu... atm. How is brainwave different / better?
Maker
@sentry_co Hi André, very good question. Brainwave automates not only text responses, but also processes such as lead collection. All with much less training effort from your team vs other alternatives where you spend countless hours to just solve 30% of queries. Happy to help you in a demo and show a more in-depth analysis, thanks for your comment!
Maker
@sentry_co Amazing André, we will be pleased to help you, all the best in your new venture!