Botdesk — Turn your FAQs into a bot in 5 minutes

@romanzadyrako thanks! I think you mean the suggested questions in the chat, right? That is based on the questions that they have added to the bot, and the most commonly-asked questions will be suggested to the user. As for the list of questions at setup, we provide questions related to their industry to the business owner so that they can get started on creating a bot quickly if they realized they don't have those questions in their FAQs. For example, if it's an ecommerce store, we suggest things like adding a return policy. We try to make it as applicable to most users as we can. I think it would be cool to hear how you would suggest the short list of articles be surfaced to the users!

@carylyne it's an exciting day! ,🎤🎧

@carylyne super cool that you found a really specific use case for bots. Two questions: - Although it's great, it's not at all new... I have been talking to bots for a while now (mainly at hosting support companies). What are you doing differently or better? Do you think people are now more and more used to talking to bots? - and other thing... does the customer/user (the person talking to the bot) know that it's talking to a bot? When do you switch? Or does that go automatically? Good luck with the launch and the feedback!

@milann great questions! Thanks for taking the time :D - I agree with you that it's not new – we've been working with bots for close to 2 years now, and the main job we're trying to do here is to make it so simple that anyone can get a bot up and running in the shortest time possible :) Having come from the other way around, the *complex with lots of features* enterprise way, we wanted to see if it can help people who just want something foolproof. - The user knows that it's talking to a bot, and in fact that's all that it currently supports, until we know for sure that the target person setting up the bot above really needs or wants to take over the conversation at any point. - As for whether people are more used to talking to bots... Haha, that's an interesting point to think about. I think yes, in that they've seen more bots, but that's mainly among more tech-savvy consumers. Some of the enterprises we've talked are still very new to bots, and this is probably also true for quite a few SMBs out there. And a question for you, in turn: - What are some of the thoughts and learning you've gathered from bots and support companies so far? Anything that you felt was surprising and un-obvious that we should think about? :)

@carylyne I think bot mean the world for rudimentary tasks. Friends of mine are doing this for recruitment, to filter the funnel of applicants: https://www.producthunt.com/post... And drift is using bots FROM first doing real time chat. Now doing bots to make it easier. A bank here in the Netherlands has it's zzp helpdesk using a custom bot: https://www.zjef.me/ it's cool and they all have their specific uniqueness. I think I like it... I think bots should keep the human/witty factor to be relevant.

@agabisov Definitely! We are using the first round of feedback to evaluate which integrations would make the most sense. Would reach out when we launch it.

@andrewjiang thanks! Your help guide is definitely very impressive :) We reached out to see if Botdesk can help Sentio, so look forward to hearing feedback from your team!

@vishva_thejeshwar You are right, for some people, searching through FAQ page is the preferred way. The bot is meant to work together with a FAQ page, and not meant to completely replace it.

@vishva_thejeshwar from customer interviews, a large number of support requests actually have answers on the FAQ page itself, which may be long or hard to find. So it's a way to help users find FAQs first before they need to hang around waiting for a support agent to come back ~24 to 48 hours later.

@hedani Thanks Justin! Look forward to your feedback on how it can improve, both on the AI/retraining side and the design. Glad you liked Snoopbott ;)

@hedani @carylyne We tweeted at Snoop. Hope he replies. https://blog.botdesk.com/i-turne...

@jesper_n_qvist Drift is a great live chat tool that later added bots as a way to automate some parts of the chat process. What we're doing with Botdesk is to help people who want something *even simpler* to sit on their site and help their customers find answers from the FAQ. :) It's a slightly different target audience.

@jowitaemberton launch on them and send us a note to feature in our next blog post! 🤖🤖

@barak_landau 🎆🎉 thanks!