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Atlas — Give your customers superhuman support
Atlas is an all-in-one customer support tool that helps agents improve the quality of their support. We do this by bringing sessions recordings, bugs, and outbound emails together in a simple customer dashboard.
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flo merian
Interesting! Love the UI and built-in features for a blazingly fast support. Congrats on the launch, ?makers!
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Hey Jon and team! We’re huge fans of Atlas. Atlas is actually the only embedded third-party tool we use. Our bar is super high and Atlas consistently meets the mark. We place a feature request and they build it. How awesome is that?
?makers Congratulations! What would you say is the minimum company size in order to get the benefits of Atlas? ✌️
This looks great! Unless I missed it on the homepage, I didn't see pricing info. What will the pricing look like?
@scott_ames_messinger thanks! Our startup package is $200/mo for 5 seats and 10k sessions. We're offering a discount to PH'ers this week for 20% off for the first 6 months.
Congrats on the launch @jmobryan ! Really cool, what you've built looks impressive. We've also been busy working on next generation support solutions. Would love you and your team to come along to our launch event in a couple of weeks https://twitter.com/intercom/sta...
congrats on the PH launch
this is a game changer in the CS space
no more asking devs to recreate or track down vague behaviors...its all there in front of you
happy user here
Very cool product @jon_obryan! I love some of the UI interactions and making support more efficient. Excited to watch Atlas evolve!
Great idea! It's so hard to give valuable support to customers... without spending too much ressources (human and technical)!
@camille_adamczyk our thoughts exactly! Part of the reason we wanted to build Atlas was to free your engineers from having to do customer support and empower support agents to handle a lot more issues themselves.
Hi PH,
I’m Jon from Atlas. Atlas is customer support software that helps you understand what your users are experiencing when they ask you questions so you can solve their problems faster and make them happier. We do that by bringing together chat and email messages with session recordings, error logs, and outbound messages so you can see the full picture of what your users are doing without having to move between lots of different tools.
We've built tools for customer support teams for the last 4 years and know that it can be a thankless, difficult job. Support agents spend about half of their time bringing together information from across different tools to solve user issues. We want to empower support teams to solve their users' problems faster so they can help drive product direction rather than being viewed as cost centers.
Would love your feedback!
Very nice UI & useful! Congrats!
Will it include a wiki/knowledge base as well?
Cool product, congrats!
I'm curious about a few aspects of Atlas. It looks like sharing a customer list is necessary. What can you tell us about how Atlas approaches user privacy? How about regulations like GDPR? I'm also curious about which bug tracking systems Atlas supports, or if it requires its own database?
Great questions, @p20z . If you want to see info from your database about a user, then you have to make an identify call via Javascript to Atlas. There are a couple ways to handle privacy, depending on your interpretation of GDPR, the lightest touch is to include us as a third-party vendor listed in your terms of service. We're also adding support for a user opt-in scenario that gives more control to your users to explicitly opt-in to sharing their session info whenever they contact your support.
For bug tracking, we handle console errors natively and have a Sentry integration for backend bug tracking.
Congratulations on the launch. As an Engineer I have spent a lot of time retracing customers footprints to resolve issues. This could be a game changer for those situations.
@anshul_kulshrestha thanks! Completely sympathize -- the back and forth to recreate a customers' problem is painful and often not necessary.
Congratulations on the launch!!! This product is amazing as it is super useful. All the best :D
