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p/askneoDeliver personal customer service through texting
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Lio Slama

askneo - Deliver personal customer service through texting

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Askneo.io helps small businesses get closer to their customers through texting!
By leveraging SMS, a smart assistant, and a shared inbox, businesses can easily provide personal customer service.
Get 50% OFF today only with code PH2020 at checkout!

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Lio Slama
Maker
Hey Hunters! Lio here, founder and CEO of askneo. We have a crazy offer for hunters: get a free trial + 50% OFF today with code PH2020 at checkout! I've lived and traveled to 50+ countries, connecting with hundreds of amazing people and making new friends along the way, but I've always wondered: Why can’t we text small businesses like we text our friends? No matter where we are, most companies force customers to call, wait on hold, worry about a call back, get transferred 3 times, send countless emails, fill forms, or use an online chat not knowing if we can navigate away from the page. So I started askneo to help small businesses simplify their customer service through texting, become more personal and grow into a more friendly brand. Here's what you'll love about askneo: - 1. Feeling closer to your customers through texting - 2. Getting peace of mind with Neo, the smart assistant answering customers 24/7 - 3. Saving time and money by collaborating with your team on your shared inbox - 4. Building trust with your customers by accessing conversations & history in 1 click - 5. Cutting through the noise of calls and emails with SMS marketing - 6. Becoming more proactive by leveraging your data and analytics Super excited to get your feedback! Don’t hesitate to ask any questions :D
Lio Slama
Maker
Only 2h left to experience the best customer service texting platform 50% OFF!!! :D
Sai Mamidala
This is so cool! Why the name askneo?
Lio Slama
Maker
@saimamidala thank you Sai! Neo is a reference to the Matrix movie, where Neo is looking to guide people and make their lives better. That's what Neo is thriving for at askneo! Here is a video that explains more: https://youtu.be/pkbH6ONZk-Y
Sai Mamidala
@lio_slama Great story and awesome name. Loved the video explanation as well!
Lio Slama
Maker
@saimamidala Thank you Sai! Glad you enjoyed :)
Rem Sls
Can we text back and forth with customers?
Lio Slama
Maker
@rem_sls thank you for your question. Yes, you can text back and forth with customers. Customers have their thread on their regular texting/SMS app, and you (company) get the same thread on your dashboard :)
Lio Slama
Maker
@rem_sls you can also send SMS marketing with the "broadcast" feature, send a link to a promo code for example, and customers and prospects can answer right away
Lio Slama
Maker
@rem_sls you're more than welcome 🤗
Yupawadee Galasong
Is the conversation thread real-time? Like how does long it takes on the dashboard to appear?
Lio Slama
Maker
@ygalasong thank you! Everything is real time yes, once the ticket is created, it appears instantly on the dashboard. Thanks for your support!
Lio Slama
Maker
@ygalasong anytime!
Maureen Dickinson
I really like the idea of having a bot initially collect and respond to customer questions. What is the delay for the bot to respond?
Lio Slama
Maker
@moeliz40 thank you! The bot responds within 1 or 2 sec, it's instant :) You can try it out by texting us at 917-451-5515
Lio Slama
Maker
@moeliz40 FYI, the bot does not always answer, it only answers at the beginning, then let customers and companies chat.
Luvneesh Mugrai
This is really interesting! How does the shared inbox piece work?
Lio Slama
Maker
@luv02 Thank you! Regarding the shared inbox, you just need to add your staff members and that's it! They get notified to join your inbox and you can collaborate on tickets instantly :D
Lio Slama
Maker
@luv02 You're welcome! anytime
Lio Slama
Maker
@luv02 thanks!
Lio Slama
Maker
@luv02 I forgot to mention: you see the progress with the progress bar and update the status of tickets
Naveen Tripathi
Can you send a mass SMS as well or is it just customer service?
Lio Slama
Maker
@naveen_tripathi1 thank you for your question! Yes, you can also send a mass SMS with the "broadcast" feature :)
Lio Slama
Maker
@naveen_tripathi1 and of course people can answer the mass SMS ;-)
Suchit Tuli
@lio_slama this is awesome! thanks for building. is it possible to customize the bot's profile (name, photo, etc)?
Lio Slama
Maker
@suchit_tuli thanks Suchit! Right now the bot will automatically take the name of your company when you sign up, but I like the idea of customizing it with a different name and photo!
Abhishek Bhattacharya
Neat product, great team. :)
Lio Slama
Maker
@abhishek_bhattacharya1 Thank you so much :)
Lio Slama
Maker
@abhishek_bhattacharya1 also we will be hiring soon...
Salomé Stoikovitch
Can we collaborate on tickets like on zendesk with different team members?
Lio Slama
Maker
@salome_stoikovitch thank you Salome for your question! Yes, you can collaborate on tickets, and also assign tickets to team members. You can follow the progress in real time with the progress bar :D
Lio Slama
Maker
@salome_stoikovitch you can also create your own "tags" for each category or team!
Jake Lem
Is there a way to get a local customer service number for where I live?
Lio Slama
Maker
@jake_lem yes! We give local phone numbers for the US as long as they are available :)
Lio Slama
Maker
@jake_lem if you live outside the US, we have intl numbers but it might be more expensive.
Katie
I love what you’re doing here. I was wondering though, can clients send pictures by SMS?
Lio Slama
Maker
@katie_sanborn Thanks! Yes, they can send pictures (goes through MMS)
Lio Slama
Maker
@katie_sanborn they can also send and receive links btw
Elliot Benaudis
Looks neat, very impressive! One question tho, do we need to buy our own phone number or do you guys provide it?
Lio Slama
Maker
@elliot_benaudis Thank you for your question. We provide the phone number, all is included. We can provide local phone numbers according to your location in the US as well :)
Lio Slama
Maker
@elliot_benaudis and in the future there might be an option to come with your own number if that's needed
Justin Hershey
How does the bot recognize people?
Lio Slama
Maker
@justin_hershey thanks for the question! The bot recognizes people by matching their phone number and their name. So it greets people like "Hi Justin, how can I help you today?" because it matches your phone number in the backend :)
Lio Slama
Maker
@justin_hershey also, when an unknown number texts, the bot asks for their name and add them automatically to your directory!
Felipe Otálora
This is great, but usually SMS has a low response rate on countries outside US. Have you seen how the response rate differs in other countries?
Lio Slama
Maker
@felipe_otalora Thanks Felipe! I'd love to see the stats for other countries and learn about your insights? Even if our team comes from the US, France, Kenya, Spain, China, India, Jamaica, and Israel, we are currently active in the US only. For the US, here are the stats from 2019/2020: - 98% of SMS get opened - 85% of customers prefer texting rather than email or phone - 75% of customer traffic happens on mobile Hope that helps and thank you for your question :)
matthew betashour
This seems like an efficient solution to online customer service.
Lio Slama
Maker
@matthew_betashour Thank you! When you sign up, I'll take care of your onboarding personally :)
Cole Kemmerer
Maker
@matthew_betashour Yes! Very much so
Coby Simler
Awesome!
Lio Slama
Maker
@cobysimler thank you!
Alexa D'Ambrosio
Great idea!
Lio Slama
Maker
@alexa_d_ambrosio1 Thank you!!!
Cole Kemmerer
Maker
@alexa_d_ambrosio1 Thank you Alexa!
Clive Duncan
Maker
@alexa_d_ambrosio1 Thanks Alexa! :)
Nick Sustersic
Awesome. Looks great!
Lio Slama
Maker
@nicksust Thank you! :D
Cole Kemmerer
Maker
@nicksust Thank you Nick! Appreciate it
Clive Duncan
Maker
@nicksust Much appreciated!
Lio Slama
Maker
@nicksust we do all of our UX/UI and Content design in-house btw :)
Joshua Rabinovitz
This is awesome!
Lio Slama
Maker
@joshua_rabinovitz Thank youuuuu :D
Cole Kemmerer
Maker
@joshua_rabinovitz Thank you Joshua!!