Subscribe
Sign in
askneo — Deliver personal customer service through texting
Askneo.io helps small businesses get closer to their customers through texting!
By leveraging SMS, a smart assistant, and a shared inbox, businesses can easily provide personal customer service.
Get 50% OFF today only with code PH2020 at checkout!
120
Replies
@salome_stoikovitch thank you Salome for your question!
Yes, you can collaborate on tickets, and also assign tickets to team members.
You can follow the progress in real time with the progress bar :D
@salome_stoikovitch you can also create your own "tags" for each category or team!
This is great, but usually SMS has a low response rate on countries outside US. Have you seen how the response rate differs in other countries?
@felipe_otalora Thanks Felipe! I'd love to see the stats for other countries and learn about your insights?
Even if our team comes from the US, France, Kenya, Spain, China, India, Jamaica, and Israel, we are currently active in the US only.
For the US, here are the stats from 2019/2020:
- 98% of SMS get opened
- 85% of customers prefer texting rather than email or phone
- 75% of customer traffic happens on mobile
Hope that helps and thank you for your question :)
@lio_slama this is awesome! thanks for building. is it possible to customize the bot's profile (name, photo, etc)?
@suchit_tuli thanks Suchit!
Right now the bot will automatically take the name of your company when you sign up, but I like the idea of customizing it with a different name and photo!
Thanks Felipe! I'd love to see the stats for other countries and learn about your insights?
Even if our team comes from the US, France, Kenya, Spain, China, India, Jamaica, and Israel, we are currently active in the US only.
For the US, here are the stats from 2019/2020:
- 98% of SMS get opened
- 85% of customers prefer texting rather than email or phone
- 75% of customer traffic happens on mobile
Hope that helps and thank you for your question :)
Hey Hunters!
Lio here, founder and CEO of askneo.
We have a crazy offer for hunters: get a free trial + 50% OFF today with code PH2020 at checkout!
I've lived and traveled to 50+ countries, connecting with hundreds of amazing people and making new friends along the way, but I've always wondered:
Why can’t we text small businesses like we text our friends?
No matter where we are, most companies force customers to call, wait on hold, worry about a call back, get transferred 3 times, send countless emails, fill forms, or use an online chat not knowing if we can navigate away from the page.
So I started askneo to help small businesses simplify their customer service through texting, become more personal and grow into a more friendly brand.
Here's what you'll love about askneo:
- 1. Feeling closer to your customers through texting
- 2. Getting peace of mind with Neo, the smart assistant answering customers 24/7
- 3. Saving time and money by collaborating with your team on your shared inbox
- 4. Building trust with your customers by accessing conversations & history in 1 click
- 5. Cutting through the noise of calls and emails with SMS marketing
- 6. Becoming more proactive by leveraging your data and analytics
Super excited to get your feedback! Don’t hesitate to ask any questions :D
@benjamin_elbaz also, we are working on more plans, including some in-app purchase for SMS marketing (pay per SMS)
I really like the idea of having a bot initially collect and respond to customer questions. What is the delay for the bot to respond?
@saimamidala thank you Sai! Neo is a reference to the Matrix movie, where Neo is looking to guide people and make their lives better. That's what Neo is thriving for at askneo!
Here is a video that explains more: https://youtu.be/pkbH6ONZk-Y
Is the conversation thread real-time? Like how does long it takes on the dashboard to appear?
@ygalasong thank you! Everything is real time yes, once the ticket is created, it appears instantly on the dashboard. Thanks for your support!
@naveen_tripathi1 thank you for your question! Yes, you can also send a mass SMS with the "broadcast" feature :)
Berry's