Last year, @benedictfritz and I talked to almost 100 SaaS and customer success teams to try to figure out the most impact we could have between someone signing a deal & becoming a happy customer. What we found was a lot of teams juggling multiple spreadsheets, Trello boards, Basecamp projects, Asana checklists, custom Salesforce/Hubspot workflows, and more... just to try to stay on top of where their customers were in the onboarding and implementation process. Customers felt lost and frustrated. SaaS teams were overwhelmed and hated sending nagging emails trying to keep things on track. Overall, a bad onboarding process means lost time and money for everybody involved. Great onboarding leads to happier customers sooner, and also helps retention down the line. That's how we decided to build Arrows, which has been in early access with a number of wonderful customers over the past few months and is now launching today (a new website and a free trial, no card required). If your company wants to learn onboarding best practices, particularly for medium and high-touch customers where there's a more complicated process, sign up for a free trial and watch the videos we recorded for you in the dashboard. They're a nice distillation of everything we learned during our research about what great onboarding teams do.

I've loved watching Dan and Benedict work on this. Great job guys!

Have been beta testing Arrows for a while, what Benedict and Daniel have been working on is amazing for new customer onboarding. Great way to create accountability with your new customers onboarding and help increase new customer retention. Keep it up guys!

This looks awesome! Nice work! Onboarding is one of those critical steps to get right and sets customers up for success. Have you seen use cases for service providers such as digital agencies?

Been testing Arrows since the fall -- it's one of those tools that seems so obvious once you use it. Like, how has this not been a thing until now? The best kind. Lots of initial success simplifying our previously complex web of literally hundreds of spreadsheets. I'm a believer in this + @danielzarick & @benedictfritz, stoked to see where it goes!

I really like Arrows! Over at SparkLoop we've been using Arrows to streamline our customer onboarding process, and it's a total no-brainer. If you do any kind of high touch sales/onboarding, i definitely recommend giving Arrows a go!

i love the focus on high touch customer onboarding and this is something that i expect that we'll use at animalz. how do you guys think about who your initial customer base is?

Arrows looks awesome and any company that cares about the success of their customers and who has an even slightly high-touch onboarding process should be using it. It's been fun following along with Daniel & Benedict on their podcast. The "thank you" notes they put out today (e.g. https://arrows.to/friends/walter/) are a solid example of how they are being thoughtful and creative with this business Good luck with your launch!

This is cool! Nice work! I'm going to share it with my onboarding team, they still use a lot of spreadsheets for tracking progress. Do you have any integrations with CRM tools?

I've never seen so much iteration, research, and intentionality invested in making sure a product has a well-defined market, and that the product serves their needs. A+ work.

Love this! You're tackling a real problem and hitting a critical moment in the customer journey!

Looks great! Thanks for sharing. Seems really helpful for managing the process with our most important customers.

My account management team is HYPED to give clients more context with their onboarding and build out a better process than emails/calls/spreadsheets and move that all into Arrows.

I love the approach @danielzarick and @benedictfritz are taking to build Arrows - iterative, intentional, and collaborative with customers. It's not often that I take a peek behind the curtain of a startup and find a quietly competent team embracing the early stages of building a product and company with such poise and enjoyment (despite the challenges of bringing a product/company to market). It makes perfect sense that these two are building a SaaS product that is based on relationships - I've known DZ and Benedict for years and their approach to life is just that: relational. They understand people, they know how to foster and maintain connections. Who better to help you with onboarding new customers?? I don't personally have a company that could use Arrows, currently, but I'll be sharing this with everyone I know who might benefit from B2B customer onboarding support.

Very excited to give Arrows a spin. There's a big need for this type of product, as even the best SaaS products struggle with onboarding, in my experience. Congrats on the launch!