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Arrows — Collaborative onboarding for high-touch customers
Send every customer a personalized onboarding checklist, with automated email reminders, assigned tasks, and a lot more. Upgrade that dusty spreadsheet and onboarding process you no longer love. Onboard your next customer with Arrows.
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@smalter Thanks Walter! As much as we've tried to narrow on who the initial customer base is (and generally it's been B2B SaaS, and not as many services companies yet)... really the most important factor we've seen is that a company is *already* doing some sort of onboarding process. Animalz is a perfect example... y'all have an onboarding spreadsheet which isn't ideal for a variety of reasons. So people who have something like that, or a Trello/Basecamp/Asana workflow which is also breaking down in some way, are the folks we see take to Arrows very quickly and excitedly.
That said.... tons more coming soon which will bring more folks into the fold 👀
Have been beta testing Arrows for a while, what Benedict and Daniel have been working on is amazing for new customer onboarding. Great way to create accountability with your new customers onboarding and help increase new customer retention. Keep it up guys!
Last year, @benedictfritz and I talked to almost 100 SaaS and customer success teams to try to figure out the most impact we could have between someone signing a deal & becoming a happy customer.
What we found was a lot of teams juggling multiple spreadsheets, Trello boards, Basecamp projects, Asana checklists, custom Salesforce/Hubspot workflows, and more... just to try to stay on top of where their customers were in the onboarding and implementation process.
Customers felt lost and frustrated. SaaS teams were overwhelmed and hated sending nagging emails trying to keep things on track. Overall, a bad onboarding process means lost time and money for everybody involved. Great onboarding leads to happier customers sooner, and also helps retention down the line.
That's how we decided to build Arrows, which has been in early access with a number of wonderful customers over the past few months and is now launching today (a new website and a free trial, no card required).
If your company wants to learn onboarding best practices, particularly for medium and high-touch customers where there's a more complicated process, sign up for a free trial and watch the videos we recorded for you in the dashboard. They're a nice distillation of everything we learned during our research about what great onboarding teams do.
Arrows looks awesome and any company that cares about the success of their customers and who has an even slightly high-touch onboarding process should be using it. It's been fun following along with Daniel & Benedict on their podcast.
The "thank you" notes they put out today (e.g. https://arrows.to/friends/walter/) are a solid example of how they are being thoughtful and creative with this business
Good luck with your launch!
This looks awesome! Nice work! Onboarding is one of those critical steps to get right and sets customers up for success. Have you seen use cases for service providers such as digital agencies?
@jamesmcglade1 thanks James! Really appreciate that. We’ve not seen much interest from digital agencies, to be honest. In our early research we talked to a lot of agencies and client services folks as well, but just found that many of them didn’t have existing structured processes that they needed automated yet. That said... I think as us and others evangelize and educate in this space, we will find more takers.
My account management team is HYPED to give clients more context with their onboarding and build out a better process than emails/calls/spreadsheets and move that all into Arrows.
@nathang Dude thank you! You've been so supportive, really appreciate all your help and for bringing us into Podsights
@jtaby This is the best comment, Majd. Your help as a sounding board along the way has been critical. Thanks!
Been testing Arrows since the fall -- it's one of those tools that seems so obvious once you use it. Like, how has this not been a thing until now? The best kind. Lots of initial success simplifying our previously complex web of literally hundreds of spreadsheets. I'm a believer in this + @danielzarick & @benedictfritz, stoked to see where it goes!
@jruckman You're the best, JRuck. Appreciate all the help you've put in to get us here. Can't wait to keep working together.
@tonyrobots Hey Tony! Thanks for the kind words. Missed your comment until now. Feel free to email with any questions or if you want a personal demo dz@arrows.to
Love this! You're tackling a real problem and hitting a critical moment in the customer journey!
@jakedbartlett Thanks so much Jake! You've been super helpful in all your feedback and questions so far. Can't wait to win you as a customer.
I really like Arrows!
Over at SparkLoop we've been using Arrows to streamline our customer onboarding process, and it's a total no-brainer.
If you do any kind of high touch sales/onboarding, i definitely recommend giving Arrows a go!
@louisnicholls_ Thanks so much Louis. Appreciate you being such an early supporter, and all your feedback (forgot to tell you I tweaked the template design right after our call the other day!)
I love the approach @danielzarick and @benedictfritz are taking to build Arrows - iterative, intentional, and collaborative with customers. It's not often that I take a peek behind the curtain of a startup and find a quietly competent team embracing the early stages of building a product and company with such poise and enjoyment (despite the challenges of bringing a product/company to market).
It makes perfect sense that these two are building a SaaS product that is based on relationships - I've known DZ and Benedict for years and their approach to life is just that: relational. They understand people, they know how to foster and maintain connections. Who better to help you with onboarding new customers??
I don't personally have a company that could use Arrows, currently, but I'll be sharing this with everyone I know who might benefit from B2B customer onboarding support.
This is cool! Nice work! I'm going to share it with my onboarding team, they still use a lot of spreadsheets for tracking progress. Do you have any integrations with CRM tools?
@ashringham Thanks for the kind words, and the share is really appreciated, Ashley. We (semi-secretly) have an API and Zapier integration live for our early customers, but haven't officially announced it yet. Email me dz@arrows.to if your team wants a integration setup call (free, obviously 🥳).
@arrows @danielzarick Awesome! I've shared it with the team and I'll get them to investigate further if they're interested. Cheers!
Looks great! Thanks for sharing. Seems really helpful for managing the process with our most important customers.
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