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Ariglad — Auto create & update knowledge base articles
Powered by AI, Ariglad automatically updates your knowledge base articles, and creates new articles by analyzing support tickets and product release notes. We integrate with Zendesk, Notion, Slack and more 🚀✨
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@sarahthemarketer Congratulations on the launch. I like the product use case and design as well. Once I reach a stage where we have this gap, I'll surely be willing to give it a shot! Have added to my stack!
@thepmfguy Thanks so much Gaurav! Happy to hear it looks useful for your team :)
@hamza_afzal_butt Thanks so much Hamza! We're so excited to have launched and I'm very pleased to hear that this problem resonates with you :) hopefully it will be a thing of the past soon with this new solution!
@sarahthemarketer Cheers to the launch! Wishing you great success and new milestones. How long did it take to develop this?
@sarahthemarketer Congratulations on the launch, Ariglad team! Your AI-powered help center automation tool sounds promising. I am particularly impressed by the automatic knowledge base updates and seamless integration. Best of luck!!!
Congrats on the launch @sarahthemarketer and team. This is one tool I hope everyone including my competitors sign up for. Knowledge Base articles being outdated is incredibly frustrating. I like to read things prepurchase too, in order to see if it does what it looks like it does, if there is a discrepancy who has it wrong - the marketer on the site or the developer in the docs? Who knows. If they are using Ariglad then it should be the website is wrong.
Your website is nice too. It would have been cool to see a product demo video
We are yet to launch, but you are added to our future tools list. Good luck.
@ty_robb I completely agree, there is nothing more frustrating and annoying than an outdated or unhelpful knowledge base! Our goal is to make them a thing of the past :) Thanks for the feedback on adding a demo video, very helpful to know. Thanks for your support Tyrone!
@ty_robb Thanks for this Tyrone! Really appreciate how much thought and care you put into this feedback - Sarah gave a great response so please let me know if anything else comes up!
@sophiewyne hopefully just your signups. One thing that may be cool, to give users the ability to submit links to companies who have dodgy docs, it can help in a bunch of ways. Gives targets and it will be a much easier sales call, "Hey your customers are requesting our services..."
@ty_robb Absolutely, we’re sooo excited about the possibilities for this!
Launching soon!
@sarahthemarketer really interesting product - Never really though about this as a use case but the more I see it - the more value I can see it bringing to smaller level teams who don't always have the chance to iterate their docs (specifically for teams building in public)
I am curious - oftentimes I offer different insight to folks (legacy offerings / contest winners getting multi year software access etc) - How does the AI train / differentiate between what is safeguarded info VS value add at a macro level?
I am sure there are a ton of ways but how do you typically handle this objection?
@dzaitzow Thanks so much Daniel for the great question and insights! The AI will generally use a variety of methods to safeguard against this, such as cross-referencing, but ultimately the suggested changes Ariglad makes goes through a review process before it's published. This ensures that all the published changes are indeed relevant at all times :)
Hey Sarah! I know the feeling of being in front of an outdated help center, I could see myself screaming like the video 😅 - and it's really nice to see you addressing it. Wish you all the best on this impressive launch!
@german_merlo1 Thank you very much Germán! Yes I have definitely been in that situation myself too and it is so frustrating when you put time and effort to solve something yourself... just for the info not to be there. Hopefully it will soon be a thing of the past!
@german_merlo1 As the person who made that video, the screaming person very much resonates with my experience when help Center documents aren’t updated 😅 You aren’t alone! Thanks for your support 🙌
Ariglad looks like a great tool to write articles. Can't wait to try it. Congrats on the launch. Good luck!
@nareshmeetei Thanks Naresh! Please let us know if there's anything we can do to support as you try it out :)
@nareshmeetei Thanks for your support! We’re excited for you to try it out and let us know if you ever have any questions - we’re here to help
Just tried out Ariglad and it's amazing! It integrates perfectly with Zendesk, Notion and Slack. It is super easy to keep the knowledge base fresh and accurate.
@andreas_sohns Thanks so much Andreas, very happy to hear that your experience was so positive!
@andreas_sohns Honestly I feel like truly accurate help centers are so hard to come by nowadays, since it’s so difficult to keep updating with every release! Thanks so much for the support 🙏
Hey Sarah! Ariglad sounds like a game-changer for maintaining a knowledge base. The integration with multiple platforms is a great touch. How easy is it to set up Ariglad with, say, Zendesk and Notion? Looking forward to seeing how it evolves!
@alex_dulub It's easy! We're happy to walk you through it if any questions come up. :)
The Slack integration is quite popular too.
@alex_dulub To add to what Sarah said, it’s very easy to integrate! Our focus has been to have a simple and streamlined user experience 🙌
Automatically updating knowledge bases, that's a great USP. Congrats on the launch. I tested the app and got some feedback (feel free to discard :))
- The verification code email on user signup landed in my spam (twice). It may be worth taking a look at your ESP (transactional emails shouldn't end up in spam)
- For a new user, you first see the approvals screen (on login). Perhaps consider having a visible CTA to add documentation sources? Right now it's buried in the settings tab.
Looking forward to how this evolves. Congrats again on the launch!
@ohansemmanuel There is nothing we love more than great product feedback! I have copied and pasted your comment to our internal product channel so we can work on those :) Thanks very much Ohans!
@ohansemmanuel As Sarah mentioned, we love this kind of feedback! Thank you so much and if you find anything else as you poke around please let me know 🙌
Updating the knowledge base is definitely boring, especially for onboarding.
Do you also work with structuring the files?
Our base in Customer Success grew as crazy and making it accessible with a good structure was as important as having things written.
@kostyabolsh Yes we can help with that - we will also be focusing on merging duplicates and other organization! So glad to hear that this pain point resonates with you :)
@kostyabolsh I love this question - it’s one of our priorities moving forward to continue adding features for organizing as it’s such a key part of help Center management
I think the integration with support tickets is smart - it's pretty cool that AI can surface discrepancies so human intervention can help verify the knowledge. Once this knowledge base is set up, how can internal and external folks interact with its content?
Congrats on the launch @sarahthemarketer and team!!
@tonyhanded Thanks for the kind words Tony! We integrate with external/internal knowledge bases like Zendesk, Notion, etc. so it's very easy for people to access the new content. Once your team approves a new suggestion, it will be added to your existing knowledge base :)
@tonyhanded Yes, as Sarah mentioned it’s very easy to interact with the content because of our integrations with existing help desk platforms. Please let us know if we can help with anything else!
As someone working customer success / PM at an early stage startup, this tool seems incredibly valuable! Looking forward to trying it out!
@jd_worcester Thanks so much JD, that means a lot! We're here for any questions that come up for you as you try out the tool - just let us know :)
@jd_worcester As a former CSM I definitely agree (although I’m a little biased :)
Congrats on the launch, @sarahthemarketer, @aliavci, @jordan_gignac, and @sophiewyne. This is a pretty interesting and unique product. As someone who uses Slack every day, I can already see how useful this would be for me. So does the Ariglad crawl through these platforms and make a sort of collection or stack of articles which I can refer to later?
@muzammil_22 Thank you! That is exactly how it works - for example you can connect with an #askproduct channel that has lots of information about a platform, and Ariglad will use that info alongside your Zendesk support tickets to keep your help center updated.
@muzammil_22 yes to add to what Sarah mentioned, in addition to Slack we’re working on a ton of integrations for that purpose exactly 🙌 Please let us know if any other questions come up!
Congrats on the launch, @sarahthemarketer and Ariglad team! Much needed and awesome integration lineup!!
The integrations of Ariglad is catered towards both big tech companies and start-ups!! It covers the essentials
Congrats on the launch @sarahthemarketer , couple burning questions -
Does the AI automatically update the articles based on release notes? For example, if I release a new feature and give the release note context, would Ariglad be able to detect and update everything that might have been affected?
Also, does it only support text for now or also handles the visuals required for the knowledge base?
Really cool product otherwise and much needed in the space. I thought making the knowledge was the tricky bit, but it turns out the real torture starts with keeping it up-to-date. Glad to see Ariglad is here to save the day ;)
@kshitij11 Yes, it does auto-update the articles based on release notes! So for example, if you changed a feature or added something - Ariglad will update the whole knowledge base with that in mind. To answer your second question, Ariglad only handles text but the visual side of things is coming in our product roadmap :)
@kshitij11 Yeah you’re right - I think most folks think building the knowledge base is the hard part (and it is!) but a huge lift is constantly keeping it updated whenever the product changes, a policy shifts, etc. Thanks so much for your support! 🙏
Now that's some pivot right here. Congratulations! 💫
The description looks very interesting: we know how tedious and time consuming it can be to manage knowledge base considering how fast updates are being released nowadays and your solution looks like a good fit for the task.
We'll definitely give it a try, wishing you the best of luck with the app and keep developing it.
@gregory_atmanan Thanks Nick! It was definitely quite a pivot - and we're so excited to be helping with such a pressing problem :)
@gregory_atmanan Absolutely! Releases for products happen super fast now and it’s so important to keep the KB updated 🙌
Congrats on the launch! @sarahthemarketer
That will be great way for providing customers with "self-service" support and reduce the number of tickets. Loved that!
@narminablb Thank you so much Narmina! We're definitely very excited as well - we really appreciate your support and please let us know if we can help with anything!
Congrats! Looks super useful. Are there plans to use other data sources as input? Was thinking internal communication and also if there is a community environment, the community posts & resources could be a goldmine to train the model and improve the KB.
@oliviervandenhoogen Great question! Yes adding more data sources is our main focus - we've just added Slack and Notion with plans to expand to many more soon :)
@oliviervandenhoogen I love the question around plugging into communities! To answer your question, yes that is something we will be integrating with as Sarah mentioned - there is such a huge wealth of info we want to tap into 😊
Congrats to @sophiewyne & team for the launch! And all the best making it to the top! Will definitely keep Ariglad in mind for future needs!
@charly_oka Thanks Charly! We couldn’t have done it without this amazing community - we really appreciate your support!
Ariglad YC W23