This product was originally a blog I wrote on Indiehacker: https://www.indiehackers.com/@he... How is health score calculated? To calculate the health score, our algorithm gives each customer's event (which we collect using Intercom) a weight that reflects the impact it has on the likelihood churn. In many existing tools, the weights are determined by the gut. 😮 Use data, not your gut! We love data. We don't have confidence using gut to determine which events contribute the most for a customer to churn. We find that using machine learning to analyze data gives us the best result. 🤖