Push Notifications for engagement!
Shruti
2 replies
I would love to know how you handle and manage notifications and drips for your products? Are there any dos and don'ts?
Sightly new to this and building content & strategies!! Need some helpppp
Replies
Suda@su_g
Hey Shruti - TLDR my feedback :-)
1) Strategy to design the right notification
->Identify your engagement goal and opportunities to help you send the relevant message for engagement (Ex: Notifcation of missed communication from the community )
->Map your engagement goal with your overall marketing goal (Ex: Are you engaging with the audience to increase In app purchase? )
->Map the right notification with the customer experience journey to make your messages more appelaing
->Measure the relevant metrics of engagement ( Open rate , Click rate , Opt Out Rate etc..)
->Select the right engagement platforms for implementation
2) Three Engagement platforms to make your push notifications rich
->CleverTap - All in one platform with behavioral analytics, audience segmentation, and cross-channel messaging.
->Braze - Offers customized solutions for specific industry verticals like fintech, retail etc..
->Airship - Send push notification on both Android and iOS
3) Types of Push Notification
->Reminders
->Location based alerts
->Informational alerts
->Product recommendation alerts
->Offer/ Promotional alerts
->User Personalized alerts
4)Optimize your push notifications for better engagement
->Create segments and target your users based on their own data
->Make it stand out with custom messages , badges and emotions
->Make it omnichannel by connecting mobile channel with the CRM channel
->Limit the number of notifications , prioritize the one’s user cares
->Do A/B test and show multiple variants of the same message, pick up the one that works best
5)Do’s & Don’t of Push notification
->Get your notification timing right
->Make it easy to opt out
->Give people more control to personalize
->Don’t make the notifications annoying
->Limit your notification message to 100 characters
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