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How often do you talk with your users/customers?
All sorts of “product bible”s are talking about the importance of talking and listening to your customers or users.
But let’s be honest, how often do you really talk to your customers/users? When was the last time? And how was the communication conducted ?
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Melody liu
It's not easy for a Company to "really talk" to their customers, not mention the frequency. Base on the Dunbar's Number, human being can mentain relationship within 150 people, but the customers/users are countless, it's an impossible task for human, AI tools definitely are the only solution.
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So true! Every product guide says ‘talk to your users,’ but in reality, it’s easy to get caught up in everything else. I try to have structured check-ins—whether through user interviews, feedback surveys, or just casual DMs/comments.
Agree 100%. Most product guides don't take account of the way many founders or (from my exp. product manager) have to take multiple hats just to deploy something, and taking to the users would put on an extra 15 hours a week.
And some founders don't even want to listen to the users if they contradict their passion. I've not seen resource out there that takes account the actual emotions behind building those products.