Subscribe
Sign in
Revolut Bank
p/revolut-bankOne app, all things money
Start new thread
Nikita Korotaev

Revolut Beta — Spend, exchange and send money globally with no fees.

38
•

Better than your bank account.

✅ Free GBP and EUR accounts

✅ Free international money transfers

✅ Free ATM withdrawals

✅ Hold and exchange up to 26 currencies for free

✅ Spend globally with out transaction and exchange fees

✅ Buy Bitcoin, Litecoin and Ethereum

Revolut has saved 1M+ customers over $160 million in hidden fees.

Add a comment

Replies
Best
Nikita Korotaev
Hunter
I've recently become a fan. You transfer money to Revolut card, and wherever you travel you, when you pay with the card, they convert currency at the interbank exchange rates and take 0 fees for that. My bank charges 3% transaction fee if I pay in a different currency other than GBP. You can also use it for online payments as well. It is available worldwide.
Lewis Tuff
Maker
@nikitakorotaev Cheers Nikita! Thanks for being a fan of Revolut.
Bartosz Hernas
In Germany I am using Number26 (http://number26.de) and they work great. I am in love with them. This looks similar.
Lewis Tuff
Maker
@bartoszhernas Cheers! Hopefully, you get a chance to try our card, it would be great to hear your feedback on how we compare. We offer international transfers, and withdrawals at the interbank spot rate in 90 currencies - for free!
Bartosz Hernas
@tuffleuk Hey, I will order and try it out. Will love to compare these two.
Marek Hrabe
I've been using Revolut for few months already - great for traveling. I hope they will make contactless (+ Apple Pay compatible) cards soon.
Lewis Tuff
Maker
@marek Thanks! Contactless cards are on the horizon - hopefully by the New Year - we are also currently investigating Apple Pay.
Shahab Shabibi
I ordered my card 4 months ago but never received it. Referred several friends and also never got the 5 pounds referral gift except once. Tried loading my card and was not able to as their customer service said there are so many countries that you can't load your card from. Great idea. Love it but execution is not that well. But must admit the UI/UX is great!
Lewis Tuff
Maker
@shahab_21 Thanks for being an early adopter! I'm sorry you experienced an unreliable service - we've come a long way in 4 months. If you'd like a new card sent out, let me know, and I can arrange for this. Just drop an email to support@revolut.com, or use the in-app chat.
Ryan Stubbs
Signed up for this recently before a trip to Germany. I changed my pin from the default a week or so before I left, went to pay for something in Germany and the pin was declined. Messaged support and after a *very* slow reply, was told that everything was fine. Went to pay again, tried the pin a couple more times and the card was blocked. Incredibly unreliable service and I don't plan on using the card again. I like the idea but it seems that actual usability of the card is hit and miss so I wouldn't recommend taking it as abroad as your only method of payment (which luckily I didn't).
Lewis Tuff
Maker
@ryanstubbs I'm sorry to hear you had a poor experience - our customer service team have reached out. We appreciate your feedback, and as a rapidly evolving start-up, we are constantly working to improve our product, and customer service. Hopefully, you'll consider trying us again in the future.
Lewis Tuff
Maker
@ilyashassani @ryanstubbs Sorry to hear this - we're a pre-paid top-up card service, and do not offer a credit function. If you have any issues topping up, please reach out! Thanks.
Veronique Barbosa
Hi PH community, I'm Veronique Head of Corporate Partnerships at Revolut! Here's a chance to get £££ as our thank you for spreading the word about the global money Revolut(ion) Hit "Send" in the app, then "Invite a friend" to send your unique code to friends via social media, text or email. We'll reward you £5 for each of your first 5 friends who download and top up their Revolut account via your code! That's potentially £25!
Tomas Ruta
I've had trouble making payments and doing ATM withdrawals in Asia. Their customer support is nightmarish. Try them out, but don't rely on their product to have your back when you need it most..
Lewis Tuff
Maker
@tomasruta Hello Tomas, please reach out if you're experiencing any current issues. We look to resolve issues as soon as possible, and are currently growing our customer service team to accommodate. Many thanks!
Tomas Ruta
@tuffleuk @tomasruta Thanks, Lewis. I've emailed your support team again today and am waiting to hear back.
Lewis Tuff
Maker
@tomasruta I've personally looked into this with our customer service team, we're calling now to assist with your accounts.
Ama
@tomasruta +1 same thing happened to me. Customer service wasn't as proactive in solving the issue till I reached out.
Thibault Lemaitre
If you read French, @Gonzague (on twitter) wrote a good review. I'm tempted to give Revolut a try... http://gonzague.me/essai-revolut
Joonas Gebhard
Used the card in Sri Lanka and Maldives as a test. Worked perfectly and used the same exchange rate that Google offered. No fees.
Ghost Kitty
Comment Deleted
Philip Vasquez
I absolutely love this! Being an individual who often needs to go between Pounds and Euros, this is perfect. Thank you!
Lizzy | ILUZIE
@tuffleuk, I'm wondering how you cover your expenses and turn a profit. Could you explain to me exactly how you & your team make money on Revolut?
Paul Walsh
@iluzienl @tuffleuk see my post. They hike charges and implement new ones with absolutely no notice to customers. It's worse than Comcast - and to think it's a startup. Already acting like the incumbent.
Lewis Tuff
Maker
@iluzienl With the partnerships we have, we earn a nominal fee from each and every transaction - paid to us by the merchants. We are continually working on evolving our platform, to add additional services, and will be looking to offer a B2B solution in the near future. If you have any other questions, feel free to reach out! Cheers.
Paul Owusu
I changed my phone number and I'm not able to access my Revolut account. I've reached to Revolut 7 times in the past 24hrs. Every single customer serv. rep keeps asking me for the same information I've provided 7 different times. They're not proactive and if you're stranded, you're pretty much out of luck because they will not reply. If they do, they frustrate you by asking questions you've already answered. In Revolut 2.0, you cannot see messages sent from the team. (This is for Android). The UX should include "receive password via email"
Lewis Tuff
Maker
@justpaulmiller Hello Paul! Sorry to hear you've hit a few hurdles. I'm told everything has now been resolved. If not, please feel free to reach out and the support team will be able to assist.
Paul Walsh
Do not use this service. They make costly changes to charges with zero notice. The first you heart about a change is when you log into the app. As an early adopter I can testify to the seriously crap customer service. I'm getting everyone I recommended this to off the service.
Lewis Tuff
Maker
@paul__walsh Sorry to hear about your experience. We really appreciate any feedback, and would love to hear your thoughts on how we may improve the service. Regarding our fair usage policy, we have tried to be as transparent as possible. Several of the services we offer cost us severely, and therefore we have a fair usage policy in place on two specific services, ATM withdrawals, and USD debit card top-ups. The great thing is, for both of these services there is a FREE unlimited alternative, 1. Card spending is unlimited at the best rates in over 90 currencies, and 2. For loading/topping up in USD you can use a bank transfer - which again, we do not limit or charge for. Any other questions, feel free to reach out directly. Cheers!
Ben C.K.
Looks great. Too bad it's not available for Canada or US residents.
Lewis Tuff
Maker
@bencksphoto Cheers! We will keep you posted, as we are working hard on expansion, and will be looking to these markets in the future. For now, you can sign-up to our waiting list to stay informed of any changes.
Vincent Birlouez
Huge fan. I've been using them in the US and Malaysia. No problem at all.
Loris Maz
@tuffleuk how is the US waiting list going? Would love to try it!
Lewis Tuff
Maker
@lorismaz Thanks for the interest. Unfortunately, the waiting list is still growing at present... However, with the close of our Series A round, we are working on reaching new countries/currencies over the next 6m! We'll be sure to update all users as/when we expand our service.
Set Kyar Wa Lar
There is no Myanmar country?
Patrick Wills

Due to a bug in their chat software, it is impossible to get an account. A conversation ensued over Twitter in which they absolutely flatly refuse to call or be called. Transferwise and Centtrip don't seem to have any problem providing a customer support number.

Pros:

Nice app design

Cons:

Awful onboarding for businesses

Banana Republic
Revolut customer service is awful. They are so slow to respond. If you are on holiday make sure you have a back up bank card. Don't expect Revolut to jump into action in an emergency, even if you are a premium account holder. Other than that they ok. But I will always keep a high street account for my deposits.