What’s the best piece of feedback you’ve ever received on your product?

Question

Feedback is gold, whether it’s from a user, mentor, or fellow maker. What’s one game-changing insight someone shared with you, and how did it shape your product?

Harold Gary · Accepted Answer

Below is feedback from a user of iBoysoft MagicMenu (https://iboysoft.com/magic-menu/): ' I've checked out a bunch of right-click enhancer tools, and I gotta say, iBoysoft MagicMenu stands out as the most flexible and reliable one I've come across. Creating extensions for right-click actions is a smarter move compared to what other apps do. I'm a big fan and use it all the time.' iBoysoft MagicMenu is a handy productivity tool for Mac users to customize and enhance the Finder context menu. With a right-click, you can quickly create new files, move or transfer files, access documents, software, or URLs, and copy file paths. Additionally, you can add extensions to convert images, find duplicate files, compress files, uninstall apps, capture screenshots, hide files, and quickly open target files with iTerm2, among others. We hadn't realized that the feature of creating extensions for right-click actions is such a standout competitive highlight among its peers.

Rahul Mishra · Answer

Whenever I used to get 5 stars for our product, it used to give me so much motivation. I stayed in my job because of those 5 stars for 3+ years. Otherwise I would have left long ago.
Besides this, whenever we got 3 star, I used to talk to them and work on those feedback, then ask users to edit the feedback after their problem is resolved. 
Game changing insights for us : It was mainly they needed someone to talk, help them guiding since our product was edtech courses.

Meduard · Answer

I got an advice once from a very experienced UI/UX designer that I should build my products around the users problems and help them solve them as efficiently as possible, instead of just building interfaces and features that are not connected properly.

Answer

Someone suggested dark mode,  and after adding it, I saw engagement skyrocket.

Rahul Mishra · Answer

Why don't we connect on X space and discuss such topics on detail. ?

Sergey Koshevoy · Answer

I love when people share their user stories. There are often things we never expected.

Zackary Mooney · Answer

I was told to focus on  one core feature, and it made my product so much better.

Answer

A mentor once told me, perfect one feature, don't add more. It changed my approach.

Answer

I got feedback to make the UI simpler, and it immediately improved user satisfaction.

Answer

A customer suggested me  adding a quick tutorial, and now new users ramp up way faster.

Violetta Chernobuk · Answer

@codebymedu so true

Violetta Chernobuk · Answer

@ra_jesh_ yeah, re also delayed this feature for year, but happy we finally released it

Answer

The best feedback is users appreciating my ability to provide clear, relevant, and personalized answers quickly.

EmilyGiles · Answer

The best feedback I got was when a customer said my product made their life easier in an unexpected way. They used it for something I hadn’t even thought of! It was really cool to see how creative people can be with what you make. Plus, it showed me there’s always room to grow and explore new features.

Zaheer Khan · Answer

A user told me the  onboarding was confusing, so I simplified it retention doubled!

What’s the best piece of feedback you’ve ever received on your product?

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