How do you build lasting relationships with your customers?

Be real. Be human. Share stories, show personality, and don’t be afraid to admit mistakes. At the end people trust those who are honest

Be genuine and respond actively to customers. If a customer finds a bug in your product, you can reward them with some points or credits.

When someone is genuinely solving the problem with their product or services, THEN, You don’t need to retain your customers, they retain themselves :)

I have their debit cards data. It helps 🤗

Treat each customer as an individual. Address them by name, remember their preferences, and tailor your interactions to their specific needs. 🙂

Listen to their feedback, upgrading the quality of our product, involve our customer in our business journey

For me, building lasting relationships with customers is about making them feel like they're part of the journey. I love taking them behind the scenes, sharing the ups and downs, and making them feel like co-creators, even if they're just watching. That way, they feel personally connected to the product.

Absolutely! Be genuine, share your company's story and values. Engage with customers on a personal level - respond to their questions, listen to their feedback, own up to any mistakes. Consistency and authenticity build trust over time. Little things like a handwritten thank you note can make a big impression too. Focus on creating an exceptional product and customer experience, and the lasting relationships will follow.

By incorporating their feedback.

Be authentic and be humble

using the community and be real

Listen to them properly, give respect to them